Employee self-service (ESS): what it is and why it saves HR time
Employee self-service (ESS) is a self-service HR approach: the employee fills in data, completes documents, confirms introductions, completes training or passes a questionnaire. ESS eliminates manual transcription and tracking; HR manages the process, not the routine.
The main contribution of the ESS: Fewer errors, faster turnaround and a clear overview of the status of steps.
What ESS typically covers
- personal data and their updating
- questionnaires and forms (e.g. preboarding)
- Confirmation of directives/BOZP/GDPR
- workflow of requests according to customer processes
- courses and tests (if used)
What it will bring to HR
- less manual work and repairs
- faster process throughput
- demonstrability and traceability
- clear roles and responsibilities
- real-time status overview
ESS in SmartFP
SmartFP allows you to build self-service on top of your processes: questionnaires, forms, workflow and notifications. Employee fills out, the system monitors the steps and HR handles only the exceptions.