Resolve requests quickly and efficiently
Instead of making phone calls and sending emails, enter requests into a clear system that’s easy to customize. No client or colleague request goes unnoticed.
find out why
Requests are processed faster and none are lost
Faster processing of requests
Thanks to the ticketing system, you will provide your customers and colleagues with faster and more accurate assistance.
Better overview of requirements
You can see all requests in order of priority. You won’t miss any.
Reduction of process errors
Detailed reports and analysis allow you to monitor team performance and identify areas for improvement.
You will learn how to handle requests in the helpdesk in one or two
SmartFP’s HelpDesk is a modular software for efficient request management and providing superior customer and technical support.
The module is easy to use and you can customize it to suit your needs.
We are trusted by
market leaders.
We are trusted by market leaders.
Ticket system
You can see all the requirements clearly in the system. You can sort them into categories, prioritize them and monitor their status.
Efficient management and monitoring of requirements
Automatic ticket allocation will simplify the distribution of work in your team.
Customer support
The module supports various communication channels through which you communicate with colleagues and customers.
Technical support
The Helpdesk easily connects you to experts when you need to solve complex technical problems. You don’t have to wait to call the technicians, the system provides you with a quick response.
Integration with existing systems
You can connect the helpdesk to your CRM, ERP and other systems for a seamless flow of information.
Analysis and reporting
The system generates reports and analyses that can be used to improve your claims processes.
make your work easier
Do you want to try the module?
Do you want to test how the module works in practice? We will be happy to prepare a fully functional demonstration of the module, which we will send you by email together with a personalized offer.
broaden your horizons
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