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		<title>AAA AUTO has accelerated the resolution of IT requirements thanks to SmartFP Helpdesk</title>
		<link>https://smartfp.cz/en/blog/case-studies/aaa-auto-case-study/</link>
		
		<dc:creator><![CDATA[Miroslav Řehák]]></dc:creator>
		<pubDate>Wed, 22 Apr 2026 12:17:02 +0000</pubDate>
				<category><![CDATA[Case studies]]></category>
		<guid isPermaLink="false">https://smartfp.cz/blog/uncategorized/aaa-auto-case-study/</guid>

					<description><![CDATA[<p>When the original ticketing system is no longer sufficient IT requirements were under control. The problem was that the system that was supposed to manage them was no longer sufficient. With the growing number of requirements and demands for visibility and automation, it became clear that the existing solution could not cover the real traffic. [&#8230;]</p>
<p>Článek <a href="https://smartfp.cz/en/blog/case-studies/aaa-auto-case-study/">AAA AUTO has accelerated the resolution of IT requirements thanks to SmartFP Helpdesk</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
]]></description>
										<content:encoded><![CDATA[<h2 class="wp-block-heading has-large-font-size" id="when-the-original-ticketing-system-is-no-longer-sufficient"><strong>When the original <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">ticketing system</mark> is no longer sufficient</strong></h2>
<p class="has-medium-font-size">IT requirements were under control. The problem was that the system that was supposed to manage them was no longer sufficient. </p>

<p class="has-medium-font-size">With the growing number of requirements and demands for visibility and automation, it became clear that the existing solution could not cover the real traffic.</p>

<p class="has-medium-font-size">AAA AUTO handles a wide range of requests every day &#8211; from incidents and service requests to change requests and internal development requests.</p>

<p class="has-medium-font-size">The company did not consider whether to have a system. They already had one. However, it gradually became clear that it no longer corresponded to how the team actually worked &#8211; either in terms of functionality or further operation and licensing.  </p>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p class="has-medium-font-size"><em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">&#8220;We were using another ticketing tool, but it was no longer sufficient and didn&#8217;t do what we needed it to do.&#8221; (says Jan Dušek, internal development, AAA AUTO)</mark></em></p>
</blockquote>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="where-the-problem-showed-up-most"><strong>Where <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">the problem</mark> showed up most</strong></h2>
<p class="has-medium-font-size">This was most evident when dealing with requests during the day &#8211; at times when multiple requests came in at once and were dealt with by multiple people across teams.</p>

<p class="has-medium-font-size">AAA AUTO was already using a ticketing tool, but it gradually ceased to meet their needs. In addition to limitations in functionality, they also encountered licensing limitations that complicated further development and work with the tool. </p>

<p class="has-medium-font-size">As the number of requests increased, it became difficult to keep the system up-to-date and complete. Some information was not included at all or was not easily traceable, resulting in the need to work with multiple sources at the same time. </p>

<p class="has-medium-font-size">When it was necessary to quickly find out the status of a specific request or to return to its history, the system was unable to provide an unambiguous answer without further searching.</p>

<p class="has-medium-font-size">In addition, there was a lack of continuity between the requirements. Things that were related were dealt with separately and without context, which made it difficult to navigate and work with them. </p>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="what-the-customer-needed-to-change"><strong>What the customer <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">needed to change</mark></strong></h2>
<p class="has-medium-font-size">The customer needed a system that corresponds to real traffic &#8211; it can handle different types of requests, it can structure them and keep track of them even when a large number of them arrive at once.</p>

<p class="has-medium-font-size">It was not just one type of ticket, but a combination of requests from different areas &#8211; incidents, service requests, changes and development requests. Each of them has a different flow and different priority. </p>

<ul class="wp-block-list">
<li class="has-medium-font-size">what is being addressed</li>



<li class="has-medium-font-size">what condition it&#8217;s in</li>



<li class="has-medium-font-size">who is responsible for this</li>
</ul>

<p class="has-medium-font-size">And at the same time reduce the manual transfer of information that was slowing down the process.</p>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="how-the-smartfp-helpdesk-helped"><strong>How the <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">SmartFP Helpdesk</mark> helped</strong></h2>
<p class="has-medium-font-size">After the deployment of the SmartFP <a href="https://smartfp.cz/en/glossary/helpdesk/" type="page" id="12274">Helpdesk</a>, the work with requests was unified into one system.</p>

<p class="has-medium-font-size">Each request now has a ticket, to which is assigned a status, a category and a specific solver. All communication takes place directly with him, so there is no need to trace anything outside the system. </p>

<p class="has-medium-font-size">In addition, an important part of the processes has been automated &#8211; requests are directly classified, assigned and moved on after they are entered.</p>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p class="has-medium-font-size"><em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">&#8220;A lot of things are already automated. The user enters something and it&#8217;s entered into the system.&#8221; (says Lucie Tvrdíková, L2 Support, AAA AUTO)</mark></em></p>
</blockquote>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="what-saves-the-most-time-in-practice"><strong>What <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">saves</mark> the most <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">time in practice</mark> </strong></h2>
<p class="has-medium-font-size">In AAA AUTO, the features that have proven to be the most successful in practice are those that eliminate manual work and simplify the transfer of requests between teams.</p>

<p class="has-medium-font-size">One of the key areas is the link to development. Requests that come in via email are now automatically filed as tickets and directly written into DevOps (TFS), where they are picked up by development. </p>

<p class="has-medium-font-size">Previously, these requests had to be transcribed manually, which delayed the whole process.</p>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p class="has-medium-font-size"><em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">&#8220;Today, a request from an email is directly filed as a ticket and written to DevOps. Before, we had to manually rewrite it.&#8221; (says Lucie Tvrdíková, L2 Support, AAA AUTO)</mark></em></p>
</blockquote>

<p class="has-medium-font-size">The requirements timeline also plays an important role, allowing you to track the entire progress of the solution.</p>

<p class="has-medium-font-size">It gives the team an overview of who has worked on the request, where it has moved to and what its current status is. They also use it for work reporting and reporting. </p>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p class="has-medium-font-size"><em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">&#8220;We have an overview of who has worked with the ticket and where it has moved. We also use it for work reporting.&#8221; (says Jan Dušek, Internal Development, AAA AUTO)</mark></em></p>
</blockquote>

<p class="has-medium-font-size">Working with follow-up and merged requests has also proved to be successful in practice.</p>

<p class="has-medium-font-size">Requirements that are related can be linked or merged to form a single unit and are easier to work with. This gives the team a better overview of the context and eliminates the need to deal with each part separately. </p>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="an-overview-that-was-missing-before"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">An overview</mark> that was missing before</strong></h2>
<p class="has-medium-font-size">One of the important shifts is the work with data.</p>

<p class="has-medium-font-size">It used to be difficult to know how many requests were being dealt with, how long they were taking or where delays were occurring.</p>

<p class="has-medium-font-size">Today, the company has the data in one place and can continue to work with it &#8211; for example, in reporting or evaluation.</p>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p class="has-medium-font-size"><em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">&#8220;We can download data from the database and do reporting, which we couldn&#8217;t do before.&#8221; (says Jan Dušek, internal development, AAA AUTO)</mark></em></p>
</blockquote>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="result"><strong>Result</strong></h2>
<p class="has-medium-font-size">Today, AAA AUTO uses SmartFP <a href="https://smartfp.cz/en/solution/operations-and-it/helpdesk/" type="page" id="13416">Helpdesk</a> as a central point for managing requests.</p>

<p class="has-medium-font-size">As a result, it has better control over processes, faster processing of requests and less dependence on manual communication.</p>

<p class="has-medium-font-size">But the biggest difference is not in the registration itself. It&#8217;s that people no longer have to piece together information from different sources and figure out if everything is done. </p>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="in-a-sentence"><strong>In a sentence.</strong></h2>
<p class="has-medium-font-size">Finally, we asked how they would describe the SmartFP Helpdesk in one sentence:</p>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p class="has-medium-font-size"><em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">&#8220;Quick resolution of the ticket.&#8221; (says Lucie Tvrdíková, L2 Support, AAA AUTO)</mark></em></p>
</blockquote>

<figure class="wp-block-image size-full" style="margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)"><a href="https://smartfp.cz/en/demo/"><img fetchpriority="high" decoding="async" width="900" height="243" src="https://smartfp.cz/wp-content/uploads/2026/04/banner-helpdesk.png" alt="" class="wp-image-13885" srcset="https://smartfp.cz/wp-content/uploads/2026/04/banner-helpdesk.png 900w, https://smartfp.cz/wp-content/uploads/2026/04/banner-helpdesk-300x81.png 300w, https://smartfp.cz/wp-content/uploads/2026/04/banner-helpdesk-768x207.png 768w" sizes="(max-width: 900px) 100vw, 900px" /></a></figure>
<p>Článek <a href="https://smartfp.cz/en/blog/case-studies/aaa-auto-case-study/">AAA AUTO has accelerated the resolution of IT requirements thanks to SmartFP Helpdesk</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
]]></content:encoded>
					
		
		
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		<item>
		<title>The biggest asset management problem? Not knowing who&#8217;s carrying what</title>
		<link>https://smartfp.cz/en/blog/case-studies/the-biggest-asset-management-problem-not-knowing-whos-carrying-what/</link>
		
		<dc:creator><![CDATA[Miroslav Řehák]]></dc:creator>
		<pubDate>Mon, 30 Mar 2026 07:46:10 +0000</pubDate>
				<category><![CDATA[Case studies]]></category>
		<guid isPermaLink="false">https://smartfp.cz/blog/uncategorized/the-biggest-asset-management-problem-not-knowing-whos-carrying-what/</guid>

					<description><![CDATA[<p>The customer has already registered the property. He therefore did not suggest that he had no knowledge of it. The problem arose when he needed to find something quickly. Typically when an employee was leaving, changing positions, or returning equipment they had received over time. The notebook was usually easily traced by the company. But [&#8230;]</p>
<p>Článek <a href="https://smartfp.cz/en/blog/case-studies/the-biggest-asset-management-problem-not-knowing-whos-carrying-what/">The biggest asset management problem? Not knowing who&#8217;s carrying what</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p class="has-medium-font-size">The customer has already registered the property. He therefore did not suggest that he had no knowledge of it. The problem arose when he needed to find something quickly. Typically when an employee was leaving, changing positions, or returning equipment they had received over time.   </p>

<p class="has-medium-font-size">The notebook was usually easily traced by the company. But gradually other things were packed around it &#8211; a monitor, docking station, phone, accessories, sometimes even licenses or other small things. And these often remained scattered in various records, notes or just in people&#8217;s memories.  </p>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p class="has-medium-font-size"><em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">&#8220;The biggest problem was not with the main facility. We mostly tracked that down. Worse were all the smaller things around it, which the staff added gradually and then you couldn&#8217;t be sure if you&#8217;d forgotten something.&#8221; (says customer representative)</mark></em></p>
</blockquote>

<p class="has-medium-font-size"><em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-black-color">(The customer wishes to remain anonymous, therefore his name is not mentioned.)</mark></em></p>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="where-the-problem-showed-up-most"><strong>Where <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">the problem</mark> showed up most</strong></h2>
<p class="has-medium-font-size">The problem was most apparent when the employee exited. The company needed to quickly find out what the employee had to return and what he had already returned. Instead of a quick check, however, it often came down to searching through records, looking at older records and checking with colleagues. It wasn&#8217;t a dramatic problem every day, but an annoyance that came back regularly and took up time unnecessarily.   </p>

<p class="has-medium-font-size">In addition, the customer was dealing with operational assets that needed to be monitored for revision and inspection dates. A typical example was fire extinguishers and other equipment where it is important to know about an upcoming deadline ahead of time, not when it is due. </p>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p class="has-medium-font-size"><em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">&#8220;We used to have some things in our records and some things on the side. It was similar for revisions. If the system doesn&#8217;t keep an eye on it, it&#8217;s easy for something to just stay on a spreadsheet or one person&#8217;s calendar.&#8221;  </mark></em> <em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">(says the customer representative)</mark></em></p>
</blockquote>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="what-the-customer-needed-to-change"><strong>What the customer <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">needed to change</mark></strong></h2>
<p class="has-medium-font-size">The customer needed two things in particular. First, he wanted to quickly see what assets were assigned to each employee. Second, he wanted to get control of the deadlines associated with the assets so he didn&#8217;t have to rely on manual monitoring.  </p>

<p class="has-medium-font-size">So it was not a question of making a new list of assets. It was about making the records help in specific situations that actually occur in the company. So that when an employee leaves, no one has to look for what they have to return and so that it is clear when an audit or other inspection is coming up for the assets selected.  </p>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="how-the-smartfp-platform-has-helped"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">How the</mark> SmartFP platform <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">has helped</mark> </strong></h2>
<p class="has-medium-font-size">In SmartFP, we deployed the Asset Management module for the customer so that the records are linked to daily practice. For each item, you can see who it is assigned to, where it is located, what its history is, and what dates or documents relate to it. </p>

<p class="has-medium-font-size">As a result, today, the customer does not sort assets backwards from multiple sources when an employee exits, but from a single report. Likewise, the system also has alerts for upcoming reviews and inspections so important dates are not lost outside of the master records. </p>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p class="has-medium-font-size"><em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">&#8220;We used to rely a lot on someone remembering and tracking everything down when an employee exited. Today, we have an overview right away and know what has to be returned. That&#8217;s the biggest difference for us.&#8221; (says customer representative)</mark></em></p>
</blockquote>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="what-has-changed-in-practice"><strong>What has changed <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">in practice</mark></strong></h2>
<p class="has-medium-font-size">After deploying the solution, the customer gained more certainty. Not in the sense that everything will suddenly magically solve itself, but in the sense that important information is no longer scattered in several places. When returning assets, it is easier to verify what the employee is carrying. With operational items, it&#8217;s easier to keep an eye on what&#8217;s coming up and what needs to be addressed in a timely manner.   </p>

<p class="has-medium-font-size">That was the biggest benefit for the customer. Not more &#8220;records&#8221;, but a system that reduces blind spots and helps in situations that are unnecessarily unpleasant in traffic. </p>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="result"><strong>Result</strong></h2>
<p class="has-medium-font-size">Today, the customer uses <a href="https://smartfp.cz/en/glossary/smartfp/" type="page" id="12340">SmartFP</a> as a place to keep track of both assigned employee assets and selected operational assets and associated deadlines. As a result, he has simpler employee outputs, less reliance on manual tracking, and better control over items that used to be easily misplaced. </p>

<p class="has-medium-font-size">At the customer&#8217;s request, we publish this case study anonymously.</p>
<p>Článek <a href="https://smartfp.cz/en/blog/case-studies/the-biggest-asset-management-problem-not-knowing-whos-carrying-what/">The biggest asset management problem? Not knowing who&#8217;s carrying what</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
]]></content:encoded>
					
		
		
			</item>
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		<title>SmartFP simplified onboarding and gave HR processes a clear order</title>
		<link>https://smartfp.cz/en/blog/case-studies/smartfp-simplified-onboarding-and-gave-hr-processes-a-clear-order/</link>
		
		<dc:creator><![CDATA[Miroslav Řehák]]></dc:creator>
		<pubDate>Fri, 27 Feb 2026 13:38:31 +0000</pubDate>
				<category><![CDATA[Case studies]]></category>
		<guid isPermaLink="false">https://smartfp.cz/blog/uncategorized/smartfp-simplified-onboarding-and-gave-hr-processes-a-clear-order/</guid>

					<description><![CDATA[<p>A medium-sized organization struggled with onboarding consisting of emails, attachments, manual transcription, and unclear responsibilities. As the number of employee onboardings grew, so did the demands for clarity, traceability, and demonstrability (consents, introductions, signatures). The solution was to implement SmartFP as a guided onboarding process, from a personal pre-boarding questionnaire to document generation and e-signature [&#8230;]</p>
<p>Článek <a href="https://smartfp.cz/en/blog/case-studies/smartfp-simplified-onboarding-and-gave-hr-processes-a-clear-order/">SmartFP simplified onboarding and gave HR processes a clear order</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p class="has-medium-font-size">A medium-sized organization struggled with onboarding consisting of emails, attachments, manual transcription, and unclear responsibilities. As the number of employee onboardings grew, so did the demands for clarity, traceability, and demonstrability (consents, introductions, signatures). </p>

<p class="has-medium-font-size">The solution was to implement SmartFP as a guided onboarding process, from a personal pre-boarding questionnaire to document generation and e-signature to familiarisation with the guidelines and e-learning.</p>

<p class="has-medium-font-size"><em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">(The customer wishes to remain anonymous, therefore his name is not mentioned.)</mark></em></p>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="what-did-the-introduction-of-smartfp-bring"><strong>What did the introduction of SmartFP bring?</strong></h2>
<ul class="wp-block-list has-medium-font-size">
<li>Less manual work and mistakes thanks to questionnaire and pre-fill data</li>



<li>Proof signatures and familiarisation without circulars and paper sheets</li>



<li>Overview of onboarding status (who is in what step and what is missing)</li>



<li>Traceability of changes via history/timeline in the employee&#8217;s card</li>



<li>Connectivity to other systems via REST API (payroll/accounting is handled by the customer in their tools)</li>
</ul>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="about-the-customer-wished-to-remain-anonymous"><strong>About the customer <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">(wished to remain anonymous)</mark></strong></h2>
<p class="has-medium-font-size">An organization with hundreds of employees that hires continuously and needs to keep onboarding simple, repeatable and auditable. It runs payroll and accounting in its own system, and wanted to handle onboarding separately, but in a way that the data flowed seamlessly. </p>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p style="font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.842), 1.5rem);"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">&#8220;The goal was simple: less manual work and more overview. And most importantly, nothing would fit.&#8221; </mark> <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">(says the company director)</mark></p>
</blockquote>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="what-onboarding-has-struggled-with"><strong>What onboarding has struggled with</strong></h2>
<p class="has-medium-font-size">Prior to the introduction of SmartFP, onboarding most often encountered:</p>

<ul class="wp-block-list has-medium-font-size">
<li>manual transcription of data from questionnaires into employee records</li>



<li>documents in different versions and multiple locations</li>



<li>more complex forms that only accountants can fill in correctly (tax/payroll documents)</li>



<li>lack of evidence of familiarity with the guidelines (who read, who confirmed, when)</li>



<li>last-minute signatures and urgencies instead of controlled action</li>
</ul>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow" style="font-size:clamp(1.25rem, 1.25rem + ((1vw - 0.2rem) * 1.224), 2rem);">
<p style="font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.842), 1.5rem);"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color"><em>&#8220;Onboarding worked for us, but it was a mix of emails, spreadsheets and people&#8217;s memories. In an onslaught, it just falls apart.&#8221; </em></mark> <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">(says the company director)</mark></p>
</blockquote>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="why-smartfp-was-chosen"><strong>Why <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">SmartFP</mark> was chosen</strong></h2>
<p class="has-medium-font-size">The customer chose SmartFP because they needed a process that:</p>

<ul class="wp-block-list has-medium-font-size">
<li>gives HR a simple step-by-step procedure,</li>



<li>automates the routine part (transcription, document generation),</li>



<li>handles <a href="https://smartfp.cz/en/electronic-signing-of-documents/" type="page" id="8665">signatures</a> and <a href="https://smartfp.cz/en/solution/administration/consent-to-electronic-communication/" type="page" id="1563">consents</a>,</li>



<li>will allow you to get to know and <a href="https://smartfp.cz/en/solution/hr-personnel/e-learning-platform/" type="page" id="219">learn</a> in one place,</li>



<li>and can connect to other systems.</li>
</ul>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="how-it-works-in-practice"><strong>How it works <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">in practice</mark></strong></h2>
<p class="has-medium-font-size"><strong>In-person pre-employment questionnaire</strong><br/>HR puts candidate on file, sends questionnaire, candidate fills out information online. HR checks and confirms the data, and SmartFP transfers it to the employee&#8217;s card with one click. <br/><strong>The result:</strong> fewer errors and no manual rewriting.</p>

<p class="has-medium-font-size"><strong>Paperwork-free documents and signatures</strong><br/>Documents are generated from templates to PDF, the more complex parts are helped by a pre-fill wizard and then everything is sent for e-signature via the usual services.<br/><strong>The result:</strong> fewer corrections and faster onboarding completion.</p>

<p class="has-medium-font-size"><strong>Familiarity with guidelines + e-learning</strong><br/>Notification, demonstrable compliance and review for HR. Onboarding courses and tests may be included. <br/><strong>The result:</strong> a clear overview of compliance in one place.</p>

<p class="has-medium-font-size"><em>SmartFP can also be connected to other systems via REST API; payroll and accounting are handled by the customer in their own tools.</em></p>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="implementation-quick-deployment-standard-it-setup-only"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">Implementation: </mark>quick deployment, standard IT setup only</strong></h2>
<p class="has-medium-font-size">The deployment took the form of a pilot. The only necessary step was to align the delivery of automated emails with the customer&#8217;s internal security policy (whitelist). After this setup, notifications and signature prompts were stably through.  </p>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p style="font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.842), 1.5rem);"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color"><em>&#8220;It was a routine IT formality. Once the sender was enabled, everything started working reliably.&#8221; </em><br/><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">(says the company director)</mark></mark></p>
</blockquote>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="impact-on-daily-work"><strong>Impact on daily work</strong></h2>
<ul class="wp-block-list has-medium-font-size">
<li>onboarding has a clear structure and is repeatable</li>



<li>HR keeps track of the status of steps (questionnaire, signatures, introductions, courses)</li>



<li>less manual intervention and fewer errors thanks to pre-filling and templates</li>



<li>demonstrability of consents, signatures and acquaintance</li>



<li>possibility of continuous data transfer to other systems</li>
</ul>

<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
<p style="font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.842), 1.5rem);"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color"><em>&#8220;The biggest change is in the calm. It&#8217;s no longer based on who remembers what, the system watches the steps and we just manage the exceptions.&#8221; </em> <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">(says the company director)</mark></mark></p>
</blockquote>

<div style="height:64px" aria-hidden="true" class="wp-block-spacer"></div>
<h2 class="wp-block-heading has-large-font-size" id="next-steps"><strong>Next steps</strong></h2>
<p class="has-medium-font-size">The customer plans to expand onboarding further with additional follow-up steps after onboarding (e.g. <a href="https://smartfp.cz/en/solution/economics-and-accounting/records-of-contracts/" type="link" id="https://smartfp.cz/reseni-pro-firemni-software-a-aplikace/ekonomika-ucetnictvi/evidence-schvalovani-smluv/">contracts</a>, <a href="https://smartfp.cz/en/solution/hr-personnel/attendance-and-leave/" type="link" id="https://smartfp.cz/reseni-pro-firemni-software-a-aplikace/hr-personalistika/evidence-zadosti-schvalovani-dochazka-dovolene/">attendance</a>, etc.).</p>

<p></p>
<p>Článek <a href="https://smartfp.cz/en/blog/case-studies/smartfp-simplified-onboarding-and-gave-hr-processes-a-clear-order/">SmartFP simplified onboarding and gave HR processes a clear order</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
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		<item>
		<title>Paper vs. online travel orders: the benefits of going digital with SmartFP</title>
		<link>https://smartfp.cz/en/blog/case-studies/paper-vs-online-travel-orders-the-benefits-of-going-digital-with-smartfp/</link>
		
		<dc:creator><![CDATA[Miroslav Řehák]]></dc:creator>
		<pubDate>Thu, 29 Jan 2026 10:55:49 +0000</pubDate>
				<category><![CDATA[Case studies]]></category>
		<guid isPermaLink="false">https://smartfp.cz/blog/uncategorized/paper-vs-online-travel-orders-the-benefits-of-going-digital-with-smartfp/</guid>

					<description><![CDATA[<p>Our customer has long dealt with paper travel orders that had to be manually approved, tracked and corrected. The goal was to gain visibility of costs, speed up approvals and eliminate errors in filling. The customer decided to implement online travel orders on the SmartFP platform, which greatly simplified and accelerated the process. (The customer [&#8230;]</p>
<p>Článek <a href="https://smartfp.cz/en/blog/case-studies/paper-vs-online-travel-orders-the-benefits-of-going-digital-with-smartfp/">Paper vs. online travel orders: the benefits of going digital with SmartFP</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p class="has-medium-font-size">Our customer has long dealt with paper travel orders that had to be manually approved, tracked and corrected. The goal was to gain visibility of costs, speed up approvals and eliminate errors in filling. The customer decided to implement online travel orders on the SmartFP platform, which greatly simplified and accelerated the process.  </p>

<p class="has-medium-font-size"><em><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">(The customer wishes to remain anonymous, therefore his name is not mentioned.)</mark></em></p>

<p class="has-medium-font-size"><em>&#8220;It was total chaos. We didn&#8217;t keep track of costs, employees made mistakes when filling out orders and everything was sent in emails or physically. When we needed to find a receipt, it took forever,&#8221;  </em>  says the customer representative.</p>
<h2 class="wp-block-heading has-large-font-size" id="baseline-what-did-the-customer-solve-and-why"><strong>Baseline: what did the customer solve and why?</strong></h2>
<p class="has-medium-font-size">Prior to the introduction of <strong>SmartFP</strong>, customers had long used paper travel orders, which meant manual data entry, long approval processes and lack of transparency. Orders were passed between departments, which often led to delays. When a document was lost or missing, the whole process was unnecessarily prolonged.  </p>

<p class="has-medium-font-size"><em>&#8220;Documents were easily lost or missing data had to be filled in, which slowed down the process,&#8221;</em> says the customer representative.</p>
<h2 class="wp-block-heading has-large-font-size" id="scope-and-description-of-the-project"><strong>Scope and description of <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">the project</mark></strong></h2>
<p class="has-medium-font-size">The customer decided to implement the <strong>SmartFP</strong> platform with the <strong>Travel Orders</strong> module so that the entire business travel process would be online, from application, through approval to billing. The goal was to unify the travel records, eliminate manual transcription and simplify tracking of supporting documents including receipts and attachments. </p>

<p class="has-medium-font-size"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">The project included:</mark></strong></p>

<ul class="wp-block-list">
<li class="has-medium-font-size"><strong>deployment and configuration of</strong> the Travel Orders module in the customer environment  </li>
</ul>

<ul class="wp-block-list has-medium-font-size">
<li>setting up approval workflow and responsibilities</li>
</ul>

<ul class="wp-block-list">
<li class="has-medium-font-size">creation of a clear path archive for tracking and control</li>
</ul>

<ul class="wp-block-list">
<li class="has-medium-font-size">integration to the customer&#8217;s existing payroll software</li>
</ul>

<p class="has-medium-font-size">Before the customer decided to switch to SmartFP, he <strong>made an appointment to</strong> try a demo of the system. This opportunity allowed the company to get a feel for the system, see how everything works in practice and, most importantly, be confident that it really simplifies processes. The demo was a key step in showing the firm how quick and efficient having <strong>travel orders online</strong> would be <strong>.</strong> </p>

<p class="has-medium-font-size"><em>&#8220;We weren&#8217;t quite sure if everything would work the way we imagined, but the demo convinced us that it was a step in the right direction,&#8221;</em> adds the company representative.</p>
<h2 class="wp-block-heading has-large-font-size" id="the-saas-problem-and-its-solution"><strong>The <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">SAAS</mark> problem and its solution</strong></h2>
<p class="has-medium-font-size">The customer originally planned to run the system as <strong>SaaS (Software as a Service)</strong>, where they would rent the platform. However, when integrating with their existing payroll software, we ran into a problem: their <strong>on-premise</strong> <strong>payroll software</strong> did not allow for external access, which meant that <strong>SmartFP</strong> could not run on a SaaS platform. So SmartFP had to be installed on-premise, directly on the same server as the payroll software. We successfully resolved this issue and the integration went smoothly.   </p>

<p class="has-medium-font-size">We are flexible in terms of software placement, supporting both SaaS and on-premise deployments, depending on our customers&#8217; needs.<br/></p>
<h2 class="wp-block-heading has-large-font-size" id="which-features-do-customers-value-most"><strong>Which features do <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">customers</mark> value most?</strong></h2>
<p class="has-medium-font-size">The customer appreciates above all that he has everything in one place, clearly and without manual transcription, including accessibility from a mobile device.</p>

<p class="has-medium-font-size"><em>&#8220;Now we have everything in one place and accessible from our mobile phones, even on the beach, which has made the whole process much easier and faster,&#8221;</em> says the customer representative.</p>

<p class="has-medium-font-size">The most valued benefits and features include:</p>

<ul class="wp-block-list">
<li class="has-medium-font-size"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">Saving time, fast approval</mark></li>



<li class="has-medium-font-size"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">Completion from a mobile device</mark></li>



<li class="has-medium-font-size"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">Synchronisation with decrees and current exchange rates</mark></li>



<li class="has-medium-font-size"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">Ability to make a request on behalf of someone else</mark></li>



<li class="has-medium-font-size"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">Automatic linking to billing and other&#8230;</mark></li>



<li class="has-medium-font-size"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">Easy filtering of archived commands</mark></li>
</ul>

<p class="has-medium-font-size"><em>&#8220;Approving travel orders now takes just minutes instead of weeks, which has made the whole process faster. By linking to legal decrees and currency rates from the <a href="https://www.cnb.cz/cs/" type="link" id="https://www.cnb.cz/cs/">CNB</a>, we can be sure that costs are always in line with regulations. In addition, we have the ability to enter applications on behalf of others, which saves time and makes administration easier,&#8221;  </em>  He adds.</p>

<p class="has-large-font-size"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">Collaboration: </mark>implementation and communication</strong></p>

<p class="has-medium-font-size">The whole collaboration started with an initial alignment of expectations and clarification of requirements with the <strong>sales</strong> representative and <strong>project manager</strong>.</p>

<p class="has-medium-font-size"><em>&#8220;At the beginning, we went through the solution options and clarified exactly what we needed. This helped us choose a setup that made sense for us,&#8221; </em>  says the customer representative.</p>

<p class="has-medium-font-size"><strong>The project manager</strong> then led the implementation and continuously addressed additional questions and specific settings according to the customer&#8217;s internal processes.</p>

<p class="has-medium-font-size"><em>&#8220;We needed to align the system with our procedures and had a number of questions about this. Thanks to ongoing consultation, we moved step by step without unnecessary hitches,&#8221;   </em>He adds.</p>

<p class="has-medium-font-size"><strong>The customer</strong> appreciated especially that during the implementation the details were also solved, which in practice decide whether the system really fits into everyday operation.</p>

<p class="has-medium-font-size"><em>&#8220;It was important for us that we could clarify things on an ongoing basis and fine-tune the settings in a clear and understandable way,&#8221;</em> summarises the customer representative.</p>
<h2 class="wp-block-heading has-large-font-size" id="project-result-customer-benefits"><strong>Project result: <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-light-orange-color">customer</mark> benefits</strong></h2>
<p class="has-medium-font-size">If we were to sum it up in one sentence: The move to online travel orders has brought speed, efficiency and clarity. The whole process is now automated, fast and error-free, which has greatly improved the customer&#8217;s administration in the company. </p>

<p class="has-medium-font-size"><em>&#8220;With the transition to the online system, everything is automatic. We have an instant overview of the status of travel orders and approval processes, which was not so clear before. Now we can focus on more important tasks and don&#8217;t have to deal with administrative details,&#8221;  </em>  concludes the customer representative.</p>
<h2 class="wp-block-heading has-large-font-size" id="conclusion-travel-orders-in-smartfp"><strong>Conclusion: <a href="https://smartfp.cz/en/solution/economics-and-accounting/travel-orders/" type="page" id="215">travel orders in SmartFP</a></strong></h2>
<p class="has-medium-font-size">If you too want to <strong>speed up and simplify </strong>the management of travel orders in your company, <strong>SmartFP </strong>is the ideal solution. <strong><a href="https://smartfp.cz/en/landing-page/#CTA" type="link" id="https://smartfp.cz/pozadejte-o-ukazku/#CTA">Make an appointment</a></strong> and find out how online travel orders will save you time, improve clarity and eliminate administrative errors.</p>

<p class="has-medium-font-size"><strong>Moving to an online travel order management system</strong> is an easy and efficient step that will simplify the daily work of your employees and bring clarity to all processes.</p>

<p></p>
<p>Článek <a href="https://smartfp.cz/en/blog/case-studies/paper-vs-online-travel-orders-the-benefits-of-going-digital-with-smartfp/">Paper vs. online travel orders: the benefits of going digital with SmartFP</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
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		<title>Simplify travel orders: online and error-free</title>
		<link>https://smartfp.cz/en/blog/articles/simplify-travel-orders-online-automated-and-error-free/</link>
		
		<dc:creator><![CDATA[Tomáš Rolc]]></dc:creator>
		<pubDate>Fri, 12 Dec 2025 07:48:45 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<guid isPermaLink="false">https://smartfp.cz/blog/uncategorized/simplify-travel-orders-online-automated-and-error-free/</guid>

					<description><![CDATA[<p>Paperless and error-free online travel orders. SmartFP automates the application, approval and settlement of business travel. </p>
<p>Článek <a href="https://smartfp.cz/en/blog/articles/simplify-travel-orders-online-automated-and-error-free/">Simplify travel orders: online and error-free</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<div class="wp-block-group has-medium-font-size has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<p class="wp-embed-aspect-16-9 wp-has-aspect-ratio has-large-font-size">Simplify online travel orders with SmartFP, which makes it easy to apply, calculate, approve and bill.</p>



<p><strong><a href="https://smartfp.cz/en/solution/economics-and-accounting/travel-orders/">Travel orders</a> are one of the most time-consuming and administratively exhausting processes in the company.</strong> Employees don&#8217;t like them, accountants don&#8217;t like them, and managers often only get an overview of them when it&#8217;s too late to make a difference. <strong>SmartFP makes it a clear and, most importantly, simple process that saves time for everyone involved.</strong><br/><br/>Summary of article on travel orders:</p>


<div role="navigation" aria-label="Table of Contents" class="simpletoc wp-embed-aspect-16-9 wp-has-aspect-ratio wp-block-simpletoc-toc"><style>html { scroll-behavior: smooth; }</style><ul class="simpletoc-list">
<li><a href="#what-is-a-travel-order-and-what-does-the-travel-orders-module-bring">What is a travel order and what does the Travel Orders module bring</a>

</li>
<li><a href="#what-does-the-processing-of-travel-orders-look-like-without-digitalisation">What does the processing of travel orders look like without digitalisation</a>

</li>
<li><a href="#how-smartfp-simplifies-travel-orders">How SmartFP simplifies travel orders</a>

</li>
<li><a href="#what-are-the-benefits-of-online-travel-orders-for-the-company">What are the benefits of online travel orders for the company</a>

</li>
<li><a href="#linking-travel-orders-with-other-modules">Linking travel orders with other modules</a>

</li>
</ul>
</li></ul></div></div>



<div id="rychleodkazy" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-xx-large-font-size has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="what-is-a-travel-order-and-what-does-the-travel-orders-module-bring">What is a travel order and what does the Travel Orders module bring</h2></div>



<p class="has-contrast-color has-text-color has-link-color wp-elements-7cd7d1e826a7034ac0046e859821c436"><strong>A travel authorisation </strong>is a document that <strong>authorises a staff member to travel on official business</strong> and  <strong>contains information on the purpose of the trip, the costs and the calculation of the amount of entitlement to reimbursement according to  <a href="https://www.zakonyprolidi.cz/cs/2006-262"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"><strong>Act No. 262/2006 Coll., </strong> <strong>Labour Code</strong></mark></a>.</strong>  It serves as a basis for the billing of transport, board and lodging costs. Digitising this process with systems such as SmartFP simplifies and speeds up travel management, reducing the administrative burden and the risk of errors. </p>



<p><strong><a href="https://smartfp.cz/en/solution/economics-and-accounting/travel-orders/"><mark style="background-color:rgba(0, 0, 0, 0);color:#ff6900" class="has-inline-color">Travel orders module</mark></a></strong> in the SmartFP platform offers a clear way to manage business travel <strong>from request to settlement in one place.</strong> It allows employees to easily enter a travel request, provides managers with an estimate of reimbursement costs when approving online, and makes it simple to enter travel progress. Based on the information entered, the system <strong>automatically calculates the actual amount of compensation.</strong> <strong>It is possible to synchronise the lump sums for individual refunds with the decree or adjust them according to internal guidelines directly in the administration.</strong></p>



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</div>
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<div class="wp-block-group has-xx-large-font-size has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="what-does-the-processing-of-travel-orders-look-like-without-digitalisation">What does the processing of travel orders look like without digitalisation</h2></div>



<p class="has-contrast-color has-text-color has-link-color wp-elements-fc72fba2fa0668455a23c638ae758465">Travel orders are filled out in Excel or on paper, the data is transcribed manually and the company is run around for signatures. Receipts end up in wallets or in pockets, and everything has to be intricately recalculated and documented upon return. The accountant then spends time checking for errors, transcribing them into the system and the company doesn&#8217;t have a quick overview of how much the business trips actually cost.  </p>



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<p><strong><strong>What problems often occur:</strong></strong></p>



<ul class="wp-block-list">
<li>unnecessary administrative burden on accountants and managers,</li>



<li>miscalculated amounts,  </li>



<li>missing data,</li>



<li>delays in billing and payment of refunds,</li>



<li>binders full of papers,</li>



<li>and zero online visibility.</li>
</ul>
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<p>In short, travel orders take more time than the journey itself and instead of controlling costs, they just create more paperwork. Yet it can be done more easily, clearly and entirely online. </p>
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<div id="interaktivninapoveda" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="how-smartfp-simplifies-travel-orders">How SmartFP simplifies travel orders</h2></div>



<p class="has-medium-font-size"><strong><a href="https://smartfp.cz/en/solution/economics-and-accounting/travel-orders/">Travel orders module</a></strong> in SmartFP processes business trips from A to Z <strong>completely online</strong> &#8211; <strong>from the request</strong> before the trip, <strong>through approval</strong> to <strong>the final billing</strong> and <strong>submission to accounting</strong>. Employees, managers and accountants work in one system, with up-to-date data and no unnecessary paperwork.</p>



<p class="has-medium-font-size">Everything is done <strong>electronically from your computer or mobile phone</strong>, so no matter where you are, applications, approvals and billing can be <strong>conveniently handled from your hotel room, office or while you&#8217;re on the go.</strong> In addition, the module can be connected to other business applications via REST API, so travel orders can be created or updated automatically based on data from other systems.</p>



<figure class="wp-block-image size-full is-resized has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"><img decoding="async" width="1843" height="728" src="https://smartfp.cz/wp-content/uploads/2025/12/uct-1.png" alt="Summary of travel orders" class="has-border-color wp-image-9102" style="border-color:#d9d9d957;border-width:30px;border-radius:10px;width:1276px;height:auto" srcset="https://smartfp.cz/wp-content/uploads/2025/12/uct-1.png 1843w, https://smartfp.cz/wp-content/uploads/2025/12/uct-1-300x119.png 300w, https://smartfp.cz/wp-content/uploads/2025/12/uct-1-1024x404.png 1024w, https://smartfp.cz/wp-content/uploads/2025/12/uct-1-768x303.png 768w, https://smartfp.cz/wp-content/uploads/2025/12/uct-1-1536x607.png 1536w" sizes="(max-width: 1843px) 100vw, 1843px" /></figure>



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<p class="has-medium-font-size"><strong>What are the key features of the Travel Orders module?</strong></p>



<ul class="wp-block-list">
<li style="padding-top:5px;padding-bottom:10px"><strong>Online travel management</strong> &#8211; travel orders are created, edited and approved in one system &#8211; from application to settlement, without printing and paper binders,</li>



<li style="padding-top:0px;padding-bottom:10px"><strong>Access from anywhere</strong> &#8211; the employee completes the trip <strong>from a laptop or mobile phone</strong>, takes a picture of the receipt on the way and uploads it to the system. Managers also approve remotely, nothing is waiting for a &#8220;signature in the office&#8221;, </li>



<li style="padding-top:0px;padding-bottom:10px"><strong>Automatic calculations according to legislation</strong> &#8211; the system calculates compensation <strong>according to the applicable Czech and Slovak legislation</strong>, monitors typos and missing data, so the accountant no longer has to manually correct errors in Excel, but just checks the finished result,</li>



<li style="padding-top:0px;padding-bottom:10px"><strong>Automatic currency conversion </strong>&#8211;<strong> </strong><strong>automatically synchronises currency exchange rates</strong> <strong>every day according to the CNB</strong>, so converting foreign travel into your chosen currency is a matter of one step. It is also possible to specify your own currency amount, </li>



<li style="padding-top:0px;padding-bottom:10px"><strong>Electronic records of documents</strong> <strong>and trips</strong> &#8211; receipts and documents are uploaded for a specific trip, visible to the accountant immediately upon approval. The company has a central overview of employee travel and expenses, with filtering options and a clear audit trail for checks, </li>



<li style="padding-top:0px;padding-bottom:10px"><strong>Fast approvals and notifications</strong> &#8211; workflow follows predefined rules, the system sends comments and managers approve in a few clicks. The process is not hindered by physically chasing the boss around the office or different branches. </li>
</ul>



<p class="has-contrast-color has-text-color has-link-color wp-elements-1f090198c768fe5c6896122d7313955e">SmartFP makes travel orders <strong>a simple matter</strong> instead of a lengthy administrative task. Employees quickly fill out the trip and upload receipts, managers approve in a few clicks, and the accountant has complete, properly calculated supporting documentation immediately. </p>
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<div id="interaktivninapoveda" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="what-are-the-benefits-of-online-travel-orders-for-the-company">What are the benefits of online travel orders for the company</h2></div>



<p class="has-contrast-color has-text-color has-link-color wp-elements-969c26de17603ad3ac32085ceec54b42">Digitization <strong><a href="https://smartfp.cz/en/solution/economics-and-accounting/travel-orders/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">of travel orders</mark></a></strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"> </mark>in SmartFP means that all steps &#8211; from application to approval to billing. Everything runs in one system. Employees don&#8217;t have to deal with paperwork, <strong>managers have instant visibility</strong> and accountants work with complete and <strong>correctly calculated documents</strong>. Plus, thanks to the REST API, travel orders and their billing can be seamlessly plugged into the accounting or payroll system without manual entry.   </p>



<p class="has-contrast-color has-text-color has-link-color wp-elements-eaba5f80cd7abd8a882d1ca74e483d5f">The company <strong>saves time and costs, eliminates errors</strong> from manual processing and obtains clear data for decision-making. Instead of tedious administration around business travel, they can focus on the business itself. </p>



<figure class="wp-block-image size-full is-resized has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"><img decoding="async" width="1841" height="749" src="https://smartfp.cz/wp-content/uploads/2025/12/vyuct-2.png" alt="Visual appearance of the completed travel order" class="has-border-color wp-image-9105" style="border-color:#d9d9d957;border-width:30px;border-radius:10px;width:1275px;height:auto" srcset="https://smartfp.cz/wp-content/uploads/2025/12/vyuct-2.png 1841w, https://smartfp.cz/wp-content/uploads/2025/12/vyuct-2-300x122.png 300w, https://smartfp.cz/wp-content/uploads/2025/12/vyuct-2-1024x417.png 1024w, https://smartfp.cz/wp-content/uploads/2025/12/vyuct-2-768x312.png 768w, https://smartfp.cz/wp-content/uploads/2025/12/vyuct-2-1536x625.png 1536w" sizes="(max-width: 1841px) 100vw, 1841px" /></figure>



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<p class="has-medium-font-size"><strong>What are the specific benefits of the SmartFP module?</strong></p>



<ul class="wp-block-list">
<li class="has-medium-font-size" style="padding-top:5px;padding-bottom:10px"><strong>Less paperwork, less manual work</strong> &#8211; <strong>applications, approvals and billing are all in one system</strong>, so there&#8217;s no printing of forms, no signing round the office and no manual transcription into the accounts,</li>



<li class="has-medium-font-size" style="padding-top:0px;padding-bottom:10px"><strong>Faster billing and happier employees</strong> &#8211; <strong>automatic calculations and electronic documents</strong> significantly reduce the time between return from travel and payment of compensation. Employees have a clear overview of the status of their claim and billing, </li>



<li class="has-medium-font-size" style="padding-top:0px;padding-bottom:10px"><strong>Travel cost control</strong> &#8211; managers have real-time <strong>visibility of the number of trips, their purpose and costs</strong> at any time <strong>.</strong> The data is also ready for <strong>budgeting, management reporting and controlling,</strong></li>



<li style="padding-top:0px;padding-bottom:10px"><strong>Compliance with legislation and fewer errors</strong> &#8211; automatic <a href="https://portal.pohoda.cz/dane-ucetnictvi-mzdy/mzdy-a-prace/cestovni-nahrady-v-roce-2025/"><strong>compensation calculations</strong></a> according to the <strong>applicable Czech and Slovak legislation</strong> ensure that travel orders are in compliance with the law. This reduces the risk of errors, miscalculations and last-minute corrections.</li>
</ul>



<p class="has-contrast-color has-text-color has-link-color wp-elements-4554e59fb804a1a1abbb97362ff3b90f" style="padding-bottom:15px">Online travel orders in SmartFP combine convenience for employees, visibility for managers and certainty for accountants. What was once a burdensome agenda becomes a quick, clear and well-managed process. </p>
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<p class="has-medium-font-size"><strong>Are you interested in this module?  </strong></p>



<p>Contact us by phone, email or request a demonstration below and our specialists will get back to you.</p>



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<p><a href="tel:+420774872780">+420 774 872 780</a></p>



<p><a href="mailto:trolc@smartfp.cz">trolc@smartfp.cz</a></p>
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<div id="interaktivninapoveda" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="linking-travel-orders-with-other-modules">Linking travel orders with other modules</h2></div>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-e8a7cce5606f4ec0d7b7cf43007e4f62">SmartFP and its modules have a <strong>full REST API</strong> that allows easy integration with your existing systems. This enables secure data exchange and process automation, eliminating errors and simplifying integration with, for example, accounting, CRM or time and attendance systems. </p>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-2f06d0532d510f741a612ae2d7b6eb57"><strong><a href="https://smartfp.cz/en/solution/hr-personnel/employee-records/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">Employee records</mark></a></strong>, <strong><a href="https://smartfp.cz/en/solution/operations-and-it/helpdesk-and-servicedesk/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">HelpDesk</mark></a></strong> or <strong><a href="https://smartfp.cz/en/solution/hr-personnel/trust-box/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">Trust Box</mark></a></strong> can be connected so that processes run smoothly and automatically. For example, travel orders can be automatically linked to the <strong>Employee Register</strong>, where they are directly linked to employee data, or they can be part of a broader workflow that starts with suggestions in the <strong>Trust Box</strong>. This saves time not only in data entry, but also in subsequent approval and billing, making the whole process simpler and faster.</p>
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<div id="interaktivninapoveda" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h3 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="latest-articles">Latest Articles</h3></div>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-bd83a081ea301a045187c1a6e13251b7">Below this article you will find our latest news and articles that focus on new features, improvements and practical tips on SmartFP products. Explore what&#8217;s new and stay up to date on our innovations! </p>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-7e75f2737efa9dc71c00d67ed7bcea3d"><a href="https://smartfp.cz/en/blog/articles/helpdesk-for-effective-request-management-in-the-team/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">HelpDesk for effective request management in the team</mark></a><br/><a href="https://smartfp.cz/en/blog/articles/ensure-the-security-of-your-incentives-with-the-trust-box/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">Ensure the safety of suggestions with the Trust Box</mark></a></p>



<p></p>
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<p>Článek <a href="https://smartfp.cz/en/blog/articles/simplify-travel-orders-online-automated-and-error-free/">Simplify travel orders: online and error-free</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
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		<title>HelpDesk for effective request management in the team</title>
		<link>https://smartfp.cz/en/blog/articles/helpdesk-for-effective-request-management-in-the-team/</link>
		
		<dc:creator><![CDATA[Tomáš Rolc]]></dc:creator>
		<pubDate>Fri, 12 Dec 2025 07:48:42 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<guid isPermaLink="false">https://smartfp.cz/blog/uncategorized/helpdesk-for-effective-request-management-in-the-team/</guid>

					<description><![CDATA[<p>Streamline request management with a centralized HelpDesk system. Quickly resolve issues and provide better visibility for your team. </p>
<p>Článek <a href="https://smartfp.cz/en/blog/articles/helpdesk-for-effective-request-management-in-the-team/">HelpDesk for effective request management in the team</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
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<p class="wp-embed-aspect-16-9 wp-has-aspect-ratio has-large-font-size">SmartFP simplifies request management with a centralized HelpDesk system, which means less chaos, more efficient communication and faster problem resolution.</p>



<p>In today&#8217;s fast-paced work environment, where every minute counts, it is important to have a clear and efficient system for dealing with requests and problems. Without a central system like HelpDesk, communication becomes chaotic, with important information getting lost and responses to suggestions being unnecessarily prolonged. </p>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-3dbaf71b449e9b6e3c99abeb6dc37817"><strong><a href="https://smartfp.cz/en/solution/operations-and-it/helpdesk-and-servicedesk/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">HelpDesk module</mark></a></strong> in the <strong>SmartFP</strong> platform centralizes all requests, both internal and from customers. It allows easy entry of tickets, their automatic assignment and clear tracking of the solution status.  </p>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-d42b9bd387f3178275590b495ce917a6">Using the <strong>REST API</strong>, you can connect HelpDesk to other services, such as asset management tools, vulnerability logging (e.g. Rapid7) or other IT systems. On the SmartFP platform, you can also easily connect it to timesheets, project management or business reports, so all your data flows seamlessly to where you need it. </p>



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<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-0cd0881fd8ee3f9e79b6b1053402c1a7"> <strong>Summary of the content of this article:</strong></p>
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<div role="navigation" aria-label="Table of Contents" class="simpletoc wp-embed-aspect-16-9 wp-has-aspect-ratio wp-block-simpletoc-toc"><style>html { scroll-behavior: smooth; }</style><ul class="simpletoc-list">
<li><a href="#what-is-the-helpdesk-system">What is the HelpDesk system</a>

</li>
<li><a href="#what-are-the-problems-in-the-absence-of-a-centralised-system">What are the problems in the absence of a centralised system</a>

</li>
<li><a href="#how-smartfps-helpdesk-handles-problems">How SmartFP&#8217;s HelpDesk handles problems</a>

</li>
<li><a href="#how-helpdesk-streamlines-request-management">How HelpDesk streamlines request management</a>

</li>
<li><a href="#linking-helpdesk-with-other-modules">Linking HelpDesk with other modules</a>

</li>
</ul>
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<div class="wp-block-group has-xx-large-font-size has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="what-is-the-helpdesk-system">What is the HelpDesk system</h2></div>



<p class="has-contrast-color has-text-color has-link-color wp-elements-f519cf2fb9337f79b6f228e3b5dd69d8"><strong><a href="https://smartfp.cz/en/blog/tutorials/how-to-choose-a-helpdesk/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">HelpDesk</mark></a></strong> is a tool used to manage requests and problems in companies. It enables effective communication between the support team and employees or customers. The system <strong>works on the basis of tickets</strong> that record each request with information about priority, status and communication history. This gives you a one-stop overview of all requirements and allows you to easily manage and evaluate your team&#8217;s capacity.</p>
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<div class="wp-block-group has-xx-large-font-size has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="what-are-the-problems-in-the-absence-of-a-centralised-system">What are the problems in the absence of a centralised system</h2></div>



<p class="has-contrast-color has-text-color has-link-color wp-elements-8a3ed90b61f0fefb698f8aee8ec2cccb">Without a centralized requirements management system, managing internal and external tasks can be very chaotic. Companies often struggle with confusion about the status of individual requests, their priority and subsequent resolution. This lack of process can lead to delays, miscommunication and difficulty in monitoring team performance.  </p>



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<p><strong><strong>What problems often occur:</strong></strong></p>



<ul class="wp-block-list">
<li style="padding-top:5px;padding-bottom:5px"><strong>Loss of requests</strong> &#8211; requests come in different ways (emails, phone calls, chats) which means some may be overlooked or forgotten,</li>



<li><strong>Ineffective communication</strong> &#8211; many write down requests in Excel or ignore them, which slows down response time and makes subsequent analysis difficult,</li>



<li style="padding-top:5px;padding-bottom:5px"><strong>Lack of clarity on priorities</strong> &#8211; without a unified system, it is difficult to distinguish what is urgent and what can wait, leading to important tasks being missed,</li>



<li style="padding-top:5px;padding-bottom:5px"><strong>Insufficient planning</strong> &#8211; without an overview of the team&#8217;s workload and specific tasks, it is difficult to allocate capacity effectively, which can lead to overloading some team members or, on the contrary, unused potential.</li>



<li style="padding-top:5px;padding-bottom:5px"><strong>Inability to monitor SLAs and support quality</strong> &#8211; the company has no way to demonstrate whether it has met its SLAs (service level agreements) and the quality of its support.</li>
</ul>
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<p>A centralized requirements management tool eliminates chaos, improves communication and ensures efficient task allocation. This will increase productivity, improve adherence to response and resolution times defined in SLAs, and make the entire support process more transparent and efficient. </p>
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<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="how-smartfps-helpdesk-handles-problems">How SmartFP&#8217;s HelpDesk handles problems</h2></div>



<p class="has-medium-font-size"><a href="https://smartfp.cz/en/solution/operations-and-it/helpdesk-and-servicedesk/"><strong>Module</strong> <strong>HelpDesk</strong></a> module in SmartFP enables efficient management of requests from receipt to resolution, all online. Employees easily enter, assign and track requests in real time.</p>



<p class="has-medium-font-size">Thanks to the REST API, you can connect the system with other tools to centralize team communication and ensure quick and clear problem resolution without unnecessary delays and chaos.</p>



<figure class="wp-block-image size-full is-resized has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"><img loading="lazy" decoding="async" width="1266" height="738" src="https://smartfp.cz/wp-content/uploads/2025/12/dda.png" alt="" class="has-border-color wp-image-9167" style="border-color:#d9d9d957;border-width:30px;border-radius:10px;aspect-ratio:1.6596350038613177;width:1090px;height:auto" srcset="https://smartfp.cz/wp-content/uploads/2025/12/dda.png 1266w, https://smartfp.cz/wp-content/uploads/2025/12/dda-300x175.png 300w, https://smartfp.cz/wp-content/uploads/2025/12/dda-1024x597.png 1024w, https://smartfp.cz/wp-content/uploads/2025/12/dda-768x448.png 768w" sizes="auto, (max-width: 1266px) 100vw, 1266px" /></figure>



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<p><strong><strong>What advantages this module brings:</strong></strong></p>



<ul class="wp-block-list">
<li style="padding-top:5px;padding-bottom:5px"><strong>Ticketing system</strong> &#8211; each request is <strong>marked with a unique ID</strong>, <strong>category</strong>, <strong>priority</strong> and <strong>status</strong>, providing a clear overview and management of all requests,</li>



<li style="padding-top:5px;padding-bottom:5px"><strong>Requests Overview</strong> &#8211; The system <strong>allows you to filter and sort tickets </strong>by customer status , priority, category and more so all requests appear in one place,</li>



<li style="padding-top:5px;padding-bottom:5px"><strong>Automatic work allocation</strong> &#8211; requirements are automatically assigned to the appropriate teams, making it <strong>easy to allocate work</strong> and manage individual or team capacity,</li>



<li style="padding-top:5px;padding-bottom:5px"><strong>Multi-source support</strong> &#8211; HelpDesk <strong>allows you to receive requests from different sources (email, forms, portal)</strong> and centralize them all in one place,</li>



<li style="padding-top:5px;padding-bottom:5px"><strong>Integration with CRM and ERP systems</strong> &#8211; using the REST API, HelpDesk can be connected to other company systems, ensuring a smooth flow of information,</li>



<li style="padding-top:5px;padding-bottom:5px"><strong>Analysis and reporting</strong> &#8211; the <strong>system generates detailed reports</strong> that show the number of requests, their processing times and the workload of individual team members.</li>
</ul>



<p class="has-contrast-color has-text-color has-link-color wp-elements-affec9aa84c0243c877318a492c636cf" style="padding-top:5px;padding-bottom:0">S <a href="https://smartfp.cz/en/blog/tutorials/how-to-choose-a-helpdesk/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"><strong>HelpDesk</strong> </mark></a>in SmartFP, managing requests becomes a streamlined and transparent affair. Employees quickly enter tickets and add supporting documents, managers easily approve requests, and the support team has an instant overview of the status of all tasks. This <strong>saves time</strong>, <strong>ensures quick resolution of issues</strong> and allows <strong>the company</strong> <strong>to focus on key processes</strong> instead of inefficient administration.</p>
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<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="how-helpdesk-streamlines-request-management">How HelpDesk streamlines request management</h2></div>



<p class="has-contrast-color has-text-color has-link-color wp-elements-a323647ac17f78ba548631f0a4316263">If your company is still not using a centralized request management system, it&#8217;s time to implement one. Traditional methods, such as writing requests in Excel or communicating through different channels, are not efficient and often lead to many problems. These problems can manifest themselves in the form of lost information and dissatisfied customers.  </p>



<p class="has-contrast-color has-text-color has-link-color wp-elements-4947088e810c977b77c9cb45f701bfde" style="padding-bottom:15px">With <strong>HelpDesk</strong> in SmartFP <strong>, you get a clear and efficient request management tool</strong> that simplifies the entire process.</p>
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<p class="has-medium-font-size"><strong>Are you interested in this module?  </strong></p>



<p>Contact us by phone, email, or fill out a request for a demo of this module below and our specialists will get back to you.</p>



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<p><a href="tel:+420774872780">+420 774 872 780</a></p>



<p><a href="mailto:trolc@smartfp.cz">trolc@smartfp.cz</a></p>
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<div class="wp-block-button has-custom-width wp-block-button__width-25"><a class="wp-block-button__link has-small-font-size has-custom-font-size wp-element-button" href="https://smartfp.cz/en/landing-page/?utm_source=smartfp&amp;utm_medium=blog_post&amp;utm_campaign=clanek_helpdesk&amp;utm_content=clanek_helpdesk_pozadejte_o_ukazku#CTA" style="border-style:none;border-width:0px;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px">Ask for a sample</a></div>
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<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="linking-helpdesk-with-other-modules">Linking HelpDesk with other modules</h2></div>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-0e444299877a5342ccca2aa13e7ba425"><a href="https://smartfp.cz/en/solution/operations-and-it/helpdesk-and-servicedesk/"><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">HelpDesk module</mark></strong></a> in SmartFP is not just a standalone tool &#8211; thanks to the open <strong>REST API</strong>, it can be easily connected to other company systems.</p>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-a94f3901a202830060cba47a73cef5ae"><strong><a href="https://smartfp.cz/en/solution/hr-personnel/employee-records/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">Employee records</mark></a></strong>, <strong><a href="https://smartfp.cz/en/solution/economics-and-accounting/travel-orders/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">Travel orders</mark></a></strong> or <strong><a href="https://smartfp.cz/en/solution/hr-personnel/trust-box/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">Trust Box</mark></a></strong> can be linked so that processes run smoothly and automatically. For example, requests for technical support can be linked to the <strong>Employee Record</strong>, automatically retrieving employee data, or they can be part of a broader workflow that starts with suggestions in the <strong>Trust Box</strong>. This way of integration saves time not only when entering requests, but also when solving and evaluating them, which simplifies and speeds up the whole process.</p>
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<div id="interaktivninapoveda" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h3 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="latest-articles">Latest Articles</h3></div>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-bd83a081ea301a045187c1a6e13251b7">Below this article you will find our latest news and articles that focus on new features, improvements and practical tips on SmartFP products. Explore what&#8217;s new and stay up to date on our innovations! </p>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-30906e59af699cb4ee65273d481f1c0d"><a href="https://smartfp.cz/en/blog/articles/simplify-travel-orders-online-automated-and-error-free/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">Simplify travel orders: online, automated and error-free</mark></a><br/><a href="https://smartfp.cz/en/blog/articles/ensure-the-security-of-your-incentives-with-the-trust-box/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">Ensure the security of incentives with the Trust Box</mark></a></p>



<p></p>
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<p>Článek <a href="https://smartfp.cz/en/blog/articles/helpdesk-for-effective-request-management-in-the-team/">HelpDesk for effective request management in the team</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
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		<title>Ensure the security of your incentives with the Trust Box</title>
		<link>https://smartfp.cz/en/blog/articles/ensure-the-security-of-your-incentives-with-the-trust-box/</link>
		
		<dc:creator><![CDATA[Tomáš Rolc]]></dc:creator>
		<pubDate>Fri, 12 Dec 2025 07:48:38 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<guid isPermaLink="false">https://smartfp.cz/blog/uncategorized/ensure-the-security-of-your-incentives-with-the-trust-box/</guid>

					<description><![CDATA[<p>Secure digital trust box. SmartFP protects whistleblowers and ensures a controlled submission process. </p>
<p>Článek <a href="https://smartfp.cz/en/blog/articles/ensure-the-security-of-your-incentives-with-the-trust-box/">Ensure the security of your incentives with the Trust Box</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
]]></description>
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<p class="wp-embed-aspect-16-9 wp-has-aspect-ratio has-large-font-size">If a company lacks a secure channel for whistleblowing, not only do problems remain hidden, but the company violates the <strong>Whistleblower Protection Act</strong>.</p>



<p>A secure digital trust box is not only an advantage but also a <strong>legal obligation</strong> for certain legal persons or entities. In accordance with <strong><a href="https://oznamovatel.justice.cz/zakon-o-ochrane-oznamovatelu-a-souvisejici-zmenovy-zakon-nabyvaji-ucinnosti/">the Whistleblower Protection Act</a></strong>, companies must provide an internal whistleblowing system for secure and confidential reporting. </p>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-872a16cb9a18340465132f9a12fa891e"><strong><a href="https://smartfp.cz/en/solution/hr-personnel/trust-box/?utm_source=smartfp&amp;utm_medium=blog_post&amp;utm_campaign=clanek_schranka_duvery&amp;utm_content=schranka_duvery"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">Trust Box module</mark></a></strong> from SmartFP offers companies a tool that <strong>meets legal requirements</strong>, <strong>protects whistleblowers</strong>, guides the entire process step by step, and <strong>promotes an open corporate culture</strong>.<br/><br/><strong>What this article will tell you:</strong></p>


<div role="navigation" aria-label="Table of Contents" class="simpletoc wp-embed-aspect-16-9 wp-has-aspect-ratio wp-block-simpletoc-toc"><style>html { scroll-behavior: smooth; }</style><ul class="simpletoc-list">
<li><a href="#what-is-a-safe-deposit-box-and-whistleblowing">What is a safe deposit box and whistleblowing</a>

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<li><a href="#whistleblower-protection-act">Whistleblower Protection Act</a>

</li>
<li><a href="#what-are-the-typical-problems-in-a-workplace-without-a-trust-box">What are the typical problems in a workplace without a Trust Box?</a>

</li>
<li><a href="#how-we-solve-the-trust-box-in-smartfp">How we solve the trust box in SmartFP</a>

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<li><a href="#additional-smartfp-modules-for-efficient-business-process-management">Additional SmartFP modules for efficient business process management</a>

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<div class="wp-block-group has-xx-large-font-size has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="what-is-a-safe-deposit-box-and-whistleblowing">What is a safe deposit box and whistleblowing</h2></div>



<p class="has-contrast-color has-text-color has-link-color wp-elements-b428f473dad5bd703f78ac61b4deb2aa"><strong>Whistleblowing</strong> is when someone within an organisation blows the whistle on <strong>illegal, unethical or dangerous behaviour</strong> &#8211; typically in the areas of finance, safety, health, the environment or the handling of public funds. The aim is to catch the problem early, before it causes major damage to the company, people or the public interest. </p>



<p class="has-contrast-color has-text-color has-link-color wp-elements-f022beda19e41e12a6c49edcc0b6e129"><strong>The Trust Box</strong> is an internal communication channel through which employees (and often others &#8211; contractors, interns, volunteers) can <strong>safely and sometimes anonymously report a problem</strong> &#8211; typically a suspected violation of law, internal rules or company ethics. In modern terms, this is usually part of what is known as an <strong>internal whistleblowing system</strong> under the Whistleblower Protection Act. </p>



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<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="whistleblower-protection-act"><strong><strong>Whistleblower Protection Act</strong></strong></h2></div>



<p class="has-medium-font-size">In the Czech Republic <strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"><a href="https://oznamovatel.justice.cz/zakon-o-ochrane-oznamovatelu-a-souvisejici-zmenovy-zakon-nabyvaji-ucinnosti/">Act No. 171/2023 Coll., on the protection of whistleblowers</a></mark></strong>which requires certain entities to have an <strong>internal whistleblowing system</strong> &#8211; i.e. exactly what a trust box is in practice.</p>



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<p><strong><strong>The law also provides:</strong></strong></p>



<ul class="wp-block-list">
<li style="padding-top:3px;padding-bottom:3px"><strong>time limits</strong> (e.g. acknowledgement of receipt of notification within 7 days, notification of the result within 30 days),</li>



<li style="padding-top:3px;padding-bottom:3px"><strong>the duty to protect whistleblowers</strong> from retaliation,</li>



<li style="padding-top:3px;padding-bottom:3px">the requirement for the system to allow for <strong>written and verbal notifications</strong> and controlled processing.</li>
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<p><strong><strong>The internal notification system must have, among other things:</strong></strong></p>



<ul class="wp-block-list">
<li style="padding-top:3px;padding-bottom:3px">all <strong>companies with 50 or more employees</strong>,</li>



<li style="padding-top:3px;padding-bottom:3px">certain entities regardless of size (e.g. banks, insurance companies, selected regulated institutions),</li>



<li style="padding-top:3px;padding-bottom:3px">a wide range of public institutions (e.g. authorities, schools, etc.).</li>
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<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="what-are-the-typical-problems-in-a-workplace-without-a-trust-box">What are the typical problems in a workplace without a Trust Box?</h2></div>



<p class="has-medium-font-size" style="padding-top:5px;padding-bottom:10px">If a company does not have a Trust Box in place and does not address whistleblowing at all, it often encounters the following problems:</p>



<ul class="wp-block-list">
<li class="has-medium-font-size" style="padding-top:3px;padding-bottom:3px"><strong>Notifications get lost</strong> &#8211; submissions come in private emails or &#8220;between the doors&#8221;, leading to confusion in record keeping and data protection violations.</li>



<li style="padding-top:3px;padding-bottom:3px"><strong>Employees don&#8217;t believe in anonymity</strong> &#8211; a paper box in the hallway or a &#8220;write to the boss&#8221; certainly doesn&#8217;t feel like a secure channel. As a result, they prefer to remain silent, </li>



<li style="padding-top:3px;padding-bottom:3px"><strong>There is no clear process for who handles what</strong> &#8211; notifications are made on an ad hoc basis and it is not clear who the &#8220;appropriate person&#8221; is, what step the case is at, or what time limits apply,</li>



<li style="padding-top:3px;padding-bottom:3px"><strong>Risk of non-compliance</strong> &#8211; without a proper internal reporting system, the company risks not being able to demonstrate that it is complying with the law &#8211; and runs the risk of sanctions,</li>



<li style="padding-top:3px;padding-bottom:3px"><strong>Chaos in record keeping and reporting</strong> &#8211; tracking complaints and getting them right is complex and inefficient,</li>



<li style="padding-top:3px;padding-bottom:3px"><strong>Damage to reputation and company culture</strong> &#8211; unresolved issues can leak out, damaging employee and public trust.</li>
</ul>



<p class="has-contrast-color has-text-color has-link-color wp-elements-e083979a30cce6065772b513c28adf9f" style="padding-bottom:15px">Without a digitised Trust Box, the risk of legal and reputational problems increases, whistleblowers lose confidence in protection and management loses sight of what is really happening in the company.</p>
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<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="how-we-solve-the-trust-box-in-smartfp">How we solve the trust box in SmartFP</h2></div>



<p class="has-medium-font-size" style="padding-top:5px;padding-bottom:10px">The Trust Box helps you <strong>meet the requirements of <a href="https://oznamovatel.justice.cz/zakon-o-ochrane-oznamovatelu-a-souvisejici-zmenovy-zakon-nabyvaji-ucinnosti/">the Whistleblower Protection Act</a></strong>, provides <strong>true anonymity</strong> and <strong>employee trust</strong>, offers a clear workflow with accountability and audit history, <strong>reduces administration</strong> by automating deadlines and notifications, reinforces an open and ethical company culture, and as part of the wider SmartFP platform, is not another isolated application but fits naturally into your business processes.</p>



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<p class="has-medium-font-size"><strong><strong>How the SmartFP trustbox works</strong></strong>:</p>



<ul class="wp-block-list">
<li class="has-medium-font-size" style="padding-top:3px;padding-bottom:3px"><strong>Single notification form</strong>&#8211; notifications can be made anonymously or under a name,</li>



<li class="has-medium-font-size" style="padding-top:3px;padding-bottom:3px"><strong>Secure storage and encryption</strong> &#8211; the module supports secure data handling to protect notifications from unauthorized access,</li>



<li class="has-medium-font-size" style="padding-top:3px;padding-bottom:3px"><strong>Categorisation and controlled process</strong> &#8211; complaints can be categorised (e.g. bullying, breach of regulations, health and safety, financial irregularities&#8230;) and assigned to competent persons. The system continuously monitors the status of handling and deadlines, </li>



<li class="has-medium-font-size" style="padding-top:3px;padding-bottom:3px"><strong>The ability to personalise the form and homepage</strong> &#8211; allowing companies to tailor the tool to their own needs and company culture,</li>



<li class="has-medium-font-size" style="padding-top:3px;padding-bottom:3px"><strong>Connection to other modules and reporting</strong> &#8211; within the SmartFP platform you can combine the trustbox with other HR and administrative modules (<mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"><strong><a href="https://smartfp.cz/en/solution/hr-personnel/employee-records/">Employee records</a></strong></mark>, <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"><strong><a href="https://smartfp.cz/en/solution/hr-personnel/demonstrable-familiarity-with-documents/">Documents</a></strong></mark>, <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"><strong><a href="https://smartfp.cz/en/solution/administration/organisational-structure/">Organizational Structure</a></strong></mark>, <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"><strong><a href="https://smartfp.cz/en/solution/operations-and-it/helpdesk-and-servicedesk/">Helpdesk</a></strong></mark>&#8230;), which simplifies the work and reporting to management.</li>
</ul>
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<figure class="wp-block-image size-full is-resized has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:5px"><img loading="lazy" decoding="async" width="1298" height="801" src="https://smartfp.cz/wp-content/uploads/2025/12/duvera-13x8-1.png" alt="Questionnaire environment to identify the problem" class="has-border-color wp-image-9119" style="border-color:#d9d9d957;border-width:30px;border-radius:10px;aspect-ratio:1.4266496192117406;width:979px;height:auto" srcset="https://smartfp.cz/wp-content/uploads/2025/12/duvera-13x8-1.png 1298w, https://smartfp.cz/wp-content/uploads/2025/12/duvera-13x8-1-300x185.png 300w, https://smartfp.cz/wp-content/uploads/2025/12/duvera-13x8-1-1024x632.png 1024w, https://smartfp.cz/wp-content/uploads/2025/12/duvera-13x8-1-768x474.png 768w" sizes="auto, (max-width: 1298px) 100vw, 1298px" /></figure>



<p class="has-medium-font-size" style="padding-top:20px;padding-bottom:0px"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"><a href="https://smartfp.cz/en/solution/hr-personnel/trust-box/?utm_source=smartfp&amp;utm_medium=blog_post&amp;utm_campaign=clanek_schranka_duvery&amp;utm_content=schranka_duvery"><strong>Module</strong> <strong>Trust Box</strong></a></mark> module in SmartFP enables secure, anonymous and fully documented submission of complaints in accordance with the legislation. Just like HelpDesk, it brings order, clarity and strengthens company culture as well as protecting employees and the entire organisation.</p>
</div>

<p class="has-medium-font-size" style="padding-top:5px;padding-bottom:15px">If you want to see how the Trust Box can simplify your internal processes and increase transparency, <strong>request a demo</strong>. We&#8217;d be happy to show you how SmartFP can work right in your environment. </p>

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<p class="has-medium-font-size"><strong>Are you interested in this module?  </strong></p>



<p>Contact us by phone, email or request a demo of this module below and our specialists will get back to you.</p>



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<p><a href="tel:+420774872780">+420 774 872 780</a></p>



<p><a href="mailto:trolc@smartfp.cz">trolc@smartfp.cz</a></p>
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<div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex">
<div class="wp-block-button"><a class="wp-block-button__link has-small-font-size has-custom-font-size wp-element-button" href="https://smartfp.cz/en/landing-page/?utm_source=smartfp&amp;utm_medium=blog_post&amp;utm_campaign=clanek_schranka_duvery&amp;utm_content=clanek_schranka_duvery_pozadejte_o_ukazku#CTA" style="border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px">Ask for a sample</a></div>
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<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="additional-smartfp-modules-for-efficient-business-process-management">Additional SmartFP modules for efficient business process management</h2></div>



<p class="has-medium-font-size" style="padding-top:5px;padding-bottom:10px">The SmartFP platform handles a wide range of business processes that save you time and simplify administration.  </p>



<p class="has-medium-font-size" style="padding-top:5px;padding-bottom:10px"><strong><a href="https://smartfp.cz/en/solution/hr-personnel/trust-box/?utm_source=smartfp&amp;utm_medium=blog_post&amp;utm_campaign=clanek_schranka_duvery&amp;utm_content=schranka_duvery">Trust box</a></strong> is one of our key tools that provides a secure and anonymous channel for suggestions. This tool is part of a broader platform that includes modules such as <strong><a href="https://smartfp.cz/en/solution/operations-and-it/helpdesk-and-servicedesk/">Employee records</a></strong>, <strong><a href="https://smartfp.cz/en/solution/operations-and-it/helpdesk-and-servicedesk/">HelpDesk</a></strong> or <a href="https://smartfp.cz/en/solution/economics-and-accounting/travel-orders/"><strong>Travel Orders</strong></a>. Although the Trust Box works on its own, its connection to these modules enables more efficient management of business processes, so you have all your data in one place. This integrated approach provides better visibility, reduces administrative errors and ensures that all complaints are properly managed and handled in accordance with the legislation.</p>
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<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h3 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="latest-articles">Latest Articles</h3></div>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-bd83a081ea301a045187c1a6e13251b7">Below this article you will find our latest news and articles that focus on new features, improvements and practical tips on SmartFP products. Explore what&#8217;s new and stay up to date on our innovations! </p>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-488650c02364bb9827f802777904d276"><a href="https://smartfp.cz/en/blog/articles/simplify-travel-orders-online-automated-and-error-free/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">Simplify travel orders: online, automated and error-free</mark></a><br/><a href="https://smartfp.cz/en/blog/articles/helpdesk-for-effective-request-management-in-the-team/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">HelpDesk for efficient management of requests in the team</mark></a></p>



<p></p>
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<p>Článek <a href="https://smartfp.cz/en/blog/articles/ensure-the-security-of-your-incentives-with-the-trust-box/">Ensure the security of your incentives with the Trust Box</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
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		<title>Digitalization for faster processing of HR agenda</title>
		<link>https://smartfp.cz/en/blog/articles/employee-records-in-smartfp-digitalization-for-faster-and-more-accurate-processing-of-hr-agenda/</link>
		
		<dc:creator><![CDATA[Tomáš Rolc]]></dc:creator>
		<pubDate>Wed, 19 Nov 2025 11:30:18 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<guid isPermaLink="false">https://smartfp.cz/blog/uncategorized/employee-records-in-smartfp-digitalization-for-faster-and-more-accurate-processing-of-hr-agenda/</guid>

					<description><![CDATA[<p>Digitise your HR agenda with SmartFP. Automated questionnaires, document generation, electronic signatures and fast paperless onboarding. </p>
<p>Článek <a href="https://smartfp.cz/en/blog/articles/employee-records-in-smartfp-digitalization-for-faster-and-more-accurate-processing-of-hr-agenda/">Digitalization for faster processing of HR agenda</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
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<p class="wp-embed-aspect-16-9 wp-has-aspect-ratio has-large-font-size">Managing the onboarding agenda is one of the more time-consuming processes in HR. It requires gathering a lot of data about the employee and preparing documents, familiarizing yourself with internal regulations, coordinating with payroll, and a bunch of other activities that need to be complete. </p>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-457840d39d8b5a921d4cea74b6cddf9e">Module <strong><a href="https://smartfp.cz/en/solution/hr-personnel/employee-records/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">Employee records</mark></a></strong> in the SmartFP platform offers a practical and clear way to manage all HR administration in one place. It will allow you to easily keep employee data up to date, manage HR documents and be clear about what&#8217;s done and what&#8217;s waiting to be completed. At the same time, it greatly facilitates <a href="https://smartfp.cz/en/blog/articles/digitalisation-is-changing-the-collaboration-between-hr-and-payroll/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"><strong>communication between HR and payroll</strong></mark></a>.  </p>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-e958d58b961a5582bb9e70f87b3dda05">SmartFP <strong>can connect to accounting systems</strong> such as Pohoda, Helios and others. It can also <strong>automatically create the necessary documents</strong> and send them to the relevant persons with one click and then ensure their <strong>electronic signing</strong>. Thanks to digitization, this reduces manual work and gives HR more space to work with people, not papers.  </p>
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<p class="has-contrast-color has-text-color has-link-color wp-elements-c9e4b2597980e9591172bb2600d7b128">Right at the start of the onboarding process, HR needs to get a lot of data from the employee, which usually comes from different sources: emails, attachments, different versions of documents or incomplete forms. This increases the error rate and delays further processing. SmartFP greatly simplifies this step: <strong>HR just enters the basic data and the system automatically sends</strong> the new colleague <strong>a prompt to complete an </strong>electronic intake questionnaire. The employee <strong>completes everything online</strong> in one place, nothing is overwritten and HR has accurate and complete data ready for future use.   </p>



<figure class="wp-block-image size-full has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"><img loading="lazy" decoding="async" width="1642" height="884" src="https://smartfp.cz/wp-content/uploads/2025/11/Dotaznik-vrchni-cast.png" alt="" class="has-border-color wp-image-8938" style="border-color:#d9d9d957;border-width:30px;border-radius:10px" srcset="https://smartfp.cz/wp-content/uploads/2025/11/Dotaznik-vrchni-cast.png 1642w, https://smartfp.cz/wp-content/uploads/2025/11/Dotaznik-vrchni-cast-300x162.png 300w, https://smartfp.cz/wp-content/uploads/2025/11/Dotaznik-vrchni-cast-1024x551.png 1024w, https://smartfp.cz/wp-content/uploads/2025/11/Dotaznik-vrchni-cast-768x413.png 768w, https://smartfp.cz/wp-content/uploads/2025/11/Dotaznik-vrchni-cast-1536x827.png 1536w" sizes="auto, (max-width: 1642px) 100vw, 1642px" /></figure>



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<p><strong><strong>The submitted questionnaire triggers the follow-up process</strong>:</strong></p>



<ul class="wp-block-list">
<li>the employee receives a <strong>PDF document</strong> with clearly summarized data, which directly <strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"><a href="https://smartfp.cz/en/electronic-signing-of-documents/">electronically signed</a></mark></strong>,</li>



<li>a <strong>personal card</strong> is created in the SmartFP system,</li>



<li>all information is automatically <strong>transferred to the system</strong>, HR does not overwrite anything,</li>



<li>the data obtained immediately becomes the basis for other documents and processes.</li>
</ul>
</div>



<p>The questionnaire will provide HR with the complete administrative documents needed to start the onboarding process.</p>
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<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" id="automaticke_dokumenty" style="font-style:normal;font-weight:700">Automatically generated HR documents</h2></div>



<p class="has-medium-font-size">The manual preparation of employment contracts, agreements, protocols or OHS materials is one of the most routine HR tasks. For each employee, it is necessary to re-fill the data, check for accuracy and pass the documents on. SmartFP takes care of most of this administration for you. Once the employee card is created, the system uses the data from the questionnaire and <strong>within seconds prepares the necessary documents uniformly</strong>, accurately and without manual retyping. HR does not have to deal with repeated administrative steps and can focus on more important tasks.    </p>



<figure class="wp-block-image size-full is-resized has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"><img loading="lazy" decoding="async" width="928" height="450" src="https://smartfp.cz/wp-content/uploads/2025/11/obrazek-1.png" alt="" class="has-border-color wp-image-8941" style="border-color:#d9d9d957;border-width:30px;border-radius:10px;width:1197px;height:auto" srcset="https://smartfp.cz/wp-content/uploads/2025/11/obrazek-1.png 928w, https://smartfp.cz/wp-content/uploads/2025/11/obrazek-1-300x145.png 300w, https://smartfp.cz/wp-content/uploads/2025/11/obrazek-1-768x372.png 768w" sizes="auto, (max-width: 928px) 100vw, 928px" /></figure>



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<p class="has-medium-font-size"><strong>Examples of documents that SmartFP can automatically generate for you:  </strong></p>



<ul class="wp-block-list">
<li>employment contract (including variants of HPP, DPP, FTE),</li>



<li>payroll,</li>



<li>agreements on changes to the employment contract,</li>



<li>amendments to contracts,</li>



<li><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"><strong><a href="https://smartfp.cz/en/blog/articles/digitalisation-is-changing-the-collaboration-between-hr-and-payroll/?utm_source=gappex&amp;utm_medium=newsletter&amp;utm_campaign=hr_rijen&amp;utm_content=hr_rijen_blog_ruzovka#ruzovka">Taxpayer declaration &#8220;Rose petal&#8221;</a></strong></mark> (including annual renewal),</li>



<li>consent to the processing of personal data,</li>



<li>acknowledgement of receipt of internal guidelines,</li>



<li>Occupational health and safety and fire protection,</li>



<li>confirmation of acquaintance with the job description.</li>
</ul>



<p class="has-contrast-color has-text-color has-link-color wp-elements-340330b23d601020d8b625f1f869cc76">If you need additional documents, you can easily create your own templates. The SmartFP platform will work just like the other documents listed above. </p>
</div>



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<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="familiarisation-of-the-employee-with-the-documents">Familiarisation of the employee with the documents</h2></div>



<p class="has-contrast-color has-text-color has-link-color wp-elements-8e8b1e80393f02e2a5d4cbe41d77ba9e">Once HR has obtained all the necessary administrative data from the <strong>electronic intake questionnaire</strong> and the <strong>employee&#8217;s card has been created</strong> in the system, it is time to make available the documents that the new colleague must become familiar with. These can be prepared in advance, or generated gradually depending on how you have the onboarding process set up. </p>



<p class="has-contrast-color has-text-color has-link-color wp-elements-41f56b9c0e0dc6f82b26bcc351421f41">SmartFP allows a new employee to review <strong>all the necessary materials online</strong>, from internal directives to OHS and OHS to job descriptions and handover protocols. The employee <strong>opens the</strong> documents <strong>directly in the system</strong> and <strong>confirms their receipt</strong> or reading <strong>with one click</strong>. At the same time, they are available to him at any time.  </p>



<p class="has-contrast-color has-text-color has-link-color wp-elements-85e7306be83b640fc2ce15a6f7a368be">This part of the process is handled by the module <strong><a href="https://smartfp.cz/en/solution/hr-personnel/demonstrable-familiarity-with-documents/"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color">Employee familiarisation with documents</mark></a></strong>which clearly <strong>shows what the employee has already completed and what is still to come</strong>. This gives HR a clear overview without paper lists, lost documents or incomplete records.</p>



<figure class="wp-block-image size-full is-resized has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"><img decoding="async" src="https://smartfp.cz/wp-content/uploads/2025/11/Untitled-4-1.png" alt="" class="has-border-color wp-image-8950" style="border-color:#d9d9d957;border-width:30px;border-radius:10px;width:1197px;height:auto"/></figure>



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<p class="has-medium-font-size">Each confirmation is automatically saved to the employee&#8217;s digital card where it is accessible to both HR and management. There is no need to search, print or manually file anything. Everything happens in one environment, clearly and fully digitally, which greatly speeds up the entire process and eliminates errors associated with manual administration.  </p>
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<div id="interaktivninapoveda" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="electronic-signing-of-documents">Electronic signing of documents</h2></div>



<p><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-custom-sfp-dark-orange-color"><a href="https://smartfp.cz/en/electronic-signing-of-documents/">Electronic signing</a></mark></strong> in SmartFP allows you <strong>to close</strong> all HR and company documents directly <strong>in digital form</strong>. Contracts, addenda, Taxpayer Statements, or OSHA materials can be validated through authenticated services such as <strong>Signi</strong>, <strong>eSigno</strong>, or <strong>Citizen Identity</strong> <strong>from anywhere</strong> <strong>without the need to print or scan</strong>.</p>



<p class="has-contrast-color has-text-color has-link-color has-medium-font-size wp-elements-45b4633928db9914c6719d7c8d9ec0cd" style="padding-bottom:1em">Signed documents are automatically saved to the employee&#8217;s card, where they are immediately available to HR and payroll accountants. Access is controlled by user rights, so that the payroll accountant or other roles only see the documents and data they actually need. In the employee card, you can set in detail who can see specific documents and individual fields with personal data. This makes the whole process fast, clear and allows the company to work with documents fully online, without unnecessary administration and without the risk of an unauthorised person getting access to sensitive information.   </p>
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<p class="has-medium-font-size"><strong>Are you interested in this module?  </strong></p>



<p>Contact us by phone, email or fill out a demo request and our specialists will get back to you.  </p>



<div class="wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-7fe8c721 wp-block-group-is-layout-flex" style="padding-top:15px;padding-bottom:15px">
<p><a href="tel:+420774872780">+420 774 872 780</a></p>



<p><a href="mailto:trolc@smartfp.cz">trolc@smartfp.cz</a></p>
</div>



<div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex">
<div class="wp-block-button"><a class="wp-block-button__link has-small-font-size has-custom-font-size wp-element-button" href="https://smartfp.cz/en/landing-page/?utm_source=gappex&amp;utm_medium=newsletter&amp;utm_campaign=hr_rijen&amp;utm_content=pozadejte_o_ukazku#CTA">Request a demo</a></div>
</div>
</div>
</div>
</div>
<p>Článek <a href="https://smartfp.cz/en/blog/articles/employee-records-in-smartfp-digitalization-for-faster-and-more-accurate-processing-of-hr-agenda/">Digitalization for faster processing of HR agenda</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
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		<title>Cooperation between HR and payroll accounting</title>
		<link>https://smartfp.cz/en/blog/articles/digitalisation-is-changing-the-collaboration-between-hr-and-payroll/</link>
		
		<dc:creator><![CDATA[Tomáš Rolc]]></dc:creator>
		<pubDate>Wed, 19 Nov 2025 10:59:45 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<guid isPermaLink="false">https://smartfp.cz/blog/uncategorized/digitalisation-is-changing-the-collaboration-between-hr-and-payroll/</guid>

					<description><![CDATA[<p>Find out how digitalisation connects HR and payroll. Pink online, shared data, fewer errors and faster processing with SmartFP. </p>
<p>Článek <a href="https://smartfp.cz/en/blog/articles/digitalisation-is-changing-the-collaboration-between-hr-and-payroll/">Cooperation between HR and payroll accounting</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
]]></description>
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<p class="wp-embed-aspect-16-9 wp-has-aspect-ratio has-large-font-size">HR deals with a wide range of topics, but part of its agenda is directly related to payroll: employment relationships, changes in hours, attendance, bonuses, benefits, personal data and employee entitlements. This is where it is crucial that HR and payroll work together accurately and without delays.  </p>



<p class="has-contrast-color has-text-color has-link-color wp-elements-c7bdf64a621fdb746bb41e7292014551"><strong>Digitisation</strong> ensures that this data is <strong>transferred</strong> between HR and payroll <strong>automatically,</strong> without manual transcription and unnecessary delays. This means both parties are working with a single source of truth, making the entire process significantly more accurate and eliminating errors. </p>
</div>



<div id="hraucetni" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-content-justification-center is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="hr-and-payroll-as-one-team">HR and payroll as one team</h2></div>



<p>When HR sends data via email and payroll manually transcribes it, errors are virtually inevitable. A shared SmartFP system, where <strong>all the information</strong> is <strong>in one place</strong>, can avoid these problems altogether. </p>



<p><strong>Access to</strong> the system is controlled by <strong>user rights</strong>. The payroll accountant or other roles only see the documents and data they really need. For each employee card, it is possible to <g id="gid_2">set</g> exactly who can see <g id="gid_3">specific</g> <g id="gid_4">documents </g>or<g id="gid_5"> individual fields</g> with personal data. This allows the company to work fully online without the risk of unauthorised access to sensitive information.   </p>



<p>If you use <strong>your own payroll software</strong> (e.g. Cool or Helios), <strong>this is not a barrier</strong>. SmartFP can connect to it. HR only needs to enter the information once and payroll will automatically load it into the application that processes the payroll.  </p>
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<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)"><h2 class="wp-block-heading has-x-large-font-size" id="ruzovka" style="font-style:normal;font-weight:700">Digital pink slip &#8211; a small change that saves hours of work</h2></div>



<p style="padding-top:0;padding-right:0;padding-bottom:0.5em;padding-left:0">The pink slip isn&#8217;t just signed on the way in. Employees have to <strong>reconfirm</strong> it <strong>every year</strong>, usually at the beginning of the year or when there is a change in their life situation that affects their tax entitlement. </p>


<h4 class="wp-block-heading" id="what-is-simplified-when-the-pink-slip-is-digital"><strong>What is simplified when the pink slip is digital?</strong></h4>


<ul class="wp-block-list">
<li>the employee <strong>completes the</strong> form <strong>online without errors</strong> or incomplete data,</li>



<li>part of the data is pre-filled automatically according to the personal card,</li>



<li>the signature is done electronically, without printing and scanning,</li>



<li>the document is saved directly to the employee&#8217;s card,</li>



<li>the payroll office has the latest version immediately available,</li>



<li style="padding-bottom:0.5em">HR can see who has signed and who hasn&#8217;t yet.</li>
</ul>


<h4 class="wp-block-heading" id="real-time-savings"><strong>Real time savings</strong></h4>


<p>Z <a href="https://smartfp.cz/en/blog/articles/quantification-of-the-time-savings-of-electronic-signing-for-the-taxpayer-declaration-document/?utm_source=gappex&#038;utm_medium=newsletter&#038;utm_campaign=hr_rijen&#038;utm_content=hr_rijen_blog_ruzovka_uspora_casu#uspora_casu"><strong>internal analysis shows</strong></a>that electronic submission and signing of the pink slip saves <strong>3-5 minutes per employee</strong>.</p>



<ul class="wp-block-list">
<li>companies with 50 employees: savings of approximately 3 hours,</li>



<li>companies with 150 employees: saving 10 &#8211; 12 hours,</li>



<li>Companies with 300 employees: savings of up to 25 hours per year.</li>
</ul>



<p>And that&#8217;s just on one single documentary that is repeated every year.</p>



<p>The electronic &#8220;pink slip&#8221; is <strong>full-fledged and legally valid</strong> thanks to the current legislation <strong>.</strong> Thanks to <a href="https://smartfp.cz/en/electronic-signing-of-documents/"><strong>electronic signing</strong></a> printing, scanning and physical delivery of papers are eliminated. This saves time, reduces errors and ensures that all data is processed correctly and <strong>in accordance with the law</strong>.</p>



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<div id="novinkyruzovka" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<p>Watch a step-by-step <strong>video guide</strong> that shows you how to conveniently <strong>submit your</strong> Taxpayer Declaration <strong>directly in SmartFP</strong>: quickly, securely and without paperwork.</p>



<figure class="wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio" style="margin-top:var(--wp--preset--spacing--30)"><div class="wp-block-embed__wrapper">
<iframe loading="lazy" title="SmartFP | Průvodce vyplněním daňového příznání" width="500" height="281" src="https://www.youtube.com/embed/TrY3uSguTYA?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
</div></figure>
</div>
</div>

<p></p>
<p>Článek <a href="https://smartfp.cz/en/blog/articles/digitalisation-is-changing-the-collaboration-between-hr-and-payroll/">Cooperation between HR and payroll accounting</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
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		<title>New in SmartFP</title>
		<link>https://smartfp.cz/en/blog/articles/new-in-smartfp/</link>
		
		<dc:creator><![CDATA[Tomáš Rolc]]></dc:creator>
		<pubDate>Tue, 11 Nov 2025 11:53:11 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<guid isPermaLink="false">https://smartfp.cz/blog/uncategorized/new-in-smartfp/</guid>

					<description><![CDATA[<p>Discover the new features of the SmartFP platform. Speed up your work, get more insight and convenience in your daily use with our new features. </p>
<p>Článek <a href="https://smartfp.cz/en/blog/articles/new-in-smartfp/">New in SmartFP</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
]]></description>
										<content:encoded><![CDATA[
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<p class="wp-embed-aspect-16-9 wp-has-aspect-ratio has-large-font-size">SmartFP is moving on again. We bring you a fresh batch of innovations that will speed up your work, make your daily agenda clearer and bring more convenience to the entire platform </p>



<p>From handy <strong>quick links</strong>, to <strong>banners in emails</strong>, to <strong>an improved system health check feature</strong> and a new <strong>HR access terminal</strong>. Everything has one mission: to make your work agenda easier and to simplify what used to take too much time.</p>



<p class="wp-embed-aspect-16-9 wp-has-aspect-ratio">Come and see what&#8217;s new:</p>


<div role="navigation" aria-label="Table of Contents" class="simpletoc wp-embed-aspect-16-9 wp-has-aspect-ratio wp-block-simpletoc-toc"><style>html { scroll-behavior: smooth; }</style><ul class="simpletoc-list">
<li><a href="#quick-links">Quick Links</a>

</li>
<li><a href="#interactive-help">Interactive Help</a>

</li>
<li><a href="#banner-management">Banner management</a>

</li>
<li><a href="#extracting-information-from-invoices-with-rossum">Extracting information from invoices with Rossum</a>

</li>
<li><a href="#healthcheck">Healthcheck</a>

</li>
<li><a href="#hr-access-terminal">HR access terminal</a>
</li></ul></div></div>



<div id="rychleodkazy" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)">
<p class="has-custom-sfp-dark-grey-color has-text-color has-link-color has-small-font-size wp-elements-4ac5df9b2af18b58b6dbf673c49c3ffc" id="rychle_odkazy">New 1/6</p>


<h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="quick-links">Quick Links</h2></div>



<p>We all have our favourite websites, specific documents or modules in <strong>SmartFP</strong> that we open on a daily basis &#8211; whether it&#8217;s order approval, invoice overview or company documents.</p>



<p>Whether it&#8217;s a sports results page, a weather forecast, a link to the lunch menu, or even a module <strong><a href="https://smartfp.cz/en/solution/economics-and-accounting/travel-orders/">Travel orders</a></strong> or internal documents. Until now, you&#8217;ve had to switch between them constantly and find them in a complicated way.</p>



<p>Now you don&#8217;t have to hunt for bookmarks or get lost in your browser history.</p>



<p>With <strong>Quick Links</strong>, everything you use every day is neatly organised in one place and accessible with a single click.</p>



<figure class="wp-block-image size-full has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"><img loading="lazy" decoding="async" width="799" height="602" src="https://smartfp.cz/wp-content/uploads/2025/11/Snimek-obrazovky-2025-11-06-170840ssssss-1.png" alt="" class="has-border-color wp-image-8799" style="border-color:#d9d9d957;border-width:30px;border-radius:10px" srcset="https://smartfp.cz/wp-content/uploads/2025/11/Snimek-obrazovky-2025-11-06-170840ssssss-1.png 799w, https://smartfp.cz/wp-content/uploads/2025/11/Snimek-obrazovky-2025-11-06-170840ssssss-1-300x226.png 300w, https://smartfp.cz/wp-content/uploads/2025/11/Snimek-obrazovky-2025-11-06-170840ssssss-1-768x579.png 768w" sizes="auto, (max-width: 799px) 100vw, 799px" /></figure>



<div class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-4548b604 wp-block-group-is-layout-constrained">
<p class="has-medium-font-size"><strong>What this news brings:</strong></p>



<ul class="wp-block-list">
<li>instant access to the most important documents and places on the web,</li>



<li>clarity and time saving,</li>



<li>possibility to use not only internal but also external links.</li>
</ul>
</div>



<p>The <strong>Quick Links</strong> feature is available as an extension that you can easily activate. Simply request it from your sales department &#8211; and your daily work will be a little faster, clearer and more convenient. </p>



<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained">
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<div class="wp-block-group has-custom-sfp-light-grey-25-background-color has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-d170e631 wp-block-group-is-layout-flex" style="border-radius:10px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)">
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<p class="has-medium-font-size"><strong>Are you interested in this news?  </strong></p>



<p>Contact us by phone, email or fill out a demo request and our specialists will get back to you.  </p>



<div class="wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-7fe8c721 wp-block-group-is-layout-flex" style="padding-top:15px;padding-bottom:15px">
<p><a href="tel:+420774872780">+420 774 872 780</a></p>



<p><a href="mailto:trolc@smartfp.cz">trolc@smartfp.cz</a></p>
</div>



<div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex">
<div class="wp-block-button"><a class="wp-block-button__link has-small-font-size has-custom-font-size wp-element-button" href="https://smartfp.cz/en/landing-page/?utm_source=gappex&amp;utm_medium=newsletter&amp;utm_campaign=novinky_rijen&amp;utm_content=pozadejte_o_ukazku#CTA">Request a demo</a></div>
</div>
</div>
</div>



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<div id="interaktivninapoveda" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)">
<p class="has-custom-sfp-dark-grey-color has-text-color has-link-color has-small-font-size wp-elements-720ff2d176a0379162377c15685d0a9c" id="interaktivni_napoveda">New 2/6</p>


<h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="interactive-help">Interactive Help</h2></div>



<p>We all remember that uncomfortable feeling when starting a new job. Lots of new information, unfamiliar surroundings and uncertainty about where to find what and how to proceed. Navigating a new system can be challenging, but that&#8217;s where <strong>SmartFP Interactive Help</strong> comes in.  </p>



<p>The new <strong>Interactive Help</strong> feature provides users and administrators with an intuitive way to quickly navigate the SmartFP system. Administrators or team leaders can now create clear, interactive help on individual pages that guide users through specific tasks or processes directly in the system interface. </p>



<p><strong>What does this mean in practice?</strong></p>



<p style="padding-top:0;padding-right:0;padding-bottom:0;padding-left:0">Imagine a new colleague who has just joined the team. Instead of a lengthy explanation of how the system works, he or she can now be greeted by <strong>an interactive wizard</strong> who will guide them step by step through everything they need to know &#8211; from the first task to the approval of the application. </p>



<p style="padding-top:0;padding-right:0;padding-bottom:0;padding-left:0">HR <strong>saves</strong> <strong>hours of onboarding time</strong>, the new employee feels more confident and the <strong>adaptation to the system is smooth and stress-free</strong>.</p>



<figure class="wp-block-image size-full is-resized has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"><img loading="lazy" decoding="async" width="1147" height="1079" src="https://smartfp.cz/wp-content/uploads/2025/11/Snimek-obrazovky-2025-11-03-v-15.00.30.png" alt="" class="has-border-color wp-image-8804" style="border-color:#d9d9d957;border-width:30px;border-radius:10px;width:864px;height:auto" srcset="https://smartfp.cz/wp-content/uploads/2025/11/Snimek-obrazovky-2025-11-03-v-15.00.30.png 1147w, https://smartfp.cz/wp-content/uploads/2025/11/Snimek-obrazovky-2025-11-03-v-15.00.30-300x282.png 300w, https://smartfp.cz/wp-content/uploads/2025/11/Snimek-obrazovky-2025-11-03-v-15.00.30-1024x963.png 1024w, https://smartfp.cz/wp-content/uploads/2025/11/Snimek-obrazovky-2025-11-03-v-15.00.30-768x722.png 768w" sizes="auto, (max-width: 1147px) 100vw, 1147px" /></figure>



<div class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-4548b604 wp-block-group-is-layout-constrained">
<p class="has-medium-font-size"><strong>The main benefits of this innovation:</strong></p>



<ul class="wp-block-list">
<li>intuitive navigation for new and existing users,</li>



<li>faster training of newcomers and reduced workload for the HR department,</li>



<li>the ability to customize the help for a specific page.</li>
</ul>
</div>



<p><strong>Interactive Help</strong> is available as an extension that you can easily activate. Simply request it from the sales department &#8211; and your daily work with the system will be a little faster, clearer and more convenient for newcomers and existing users. </p>



<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained">
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<p class="has-medium-font-size"><strong>Are you interested in this news?  </strong></p>



<p>Contact us by phone, email or fill out a demo request and our specialists will get back to you.  </p>



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<p><a href="tel:+420774872780">+420 774 872 780</a></p>



<p><a href="mailto:trolc@smartfp.cz">trolc@smartfp.cz</a></p>
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<div class="wp-block-button"><a class="wp-block-button__link has-small-font-size has-custom-font-size wp-element-button" href="https://smartfp.cz/en/landing-page/?utm_source=gappex&amp;utm_medium=newsletter&amp;utm_campaign=novinky_rijen&amp;utm_content=pozadejte_o_ukazku#CTA">Request a demo</a></div>
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<div id="spravabanneru" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)">
<p class="has-custom-sfp-dark-grey-color has-text-color has-link-color has-small-font-size wp-elements-285379215062d2392886b5afcb79c459" id="sprava_banneru">New 3/6</p>


<h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="banner-management">Banner management</h2></div>



<p>The new <strong>Banner Management</strong> function allows you to easily and clearly <strong>distribute visually appealing information banners in emails</strong> sent from SmartFP. This allows you to efficiently share important messages, alerts or news with employees or external partners directly via regular email communication. </p>



<p class="has-small-font-size">Banners or any html content can be used to <strong>announce company events, share company news or inform about other news from everyday events</strong>. In short, to get important news to everyone quickly, clearly via email. </p>



<p class="has-small-font-size" style="padding-top:0;padding-right:0;padding-bottom:0;padding-left:0">This feature makes your emails not only informative, but also <strong>engaging and easy to remember</strong>, greatly increasing the effectiveness of internal and external communications.</p>



<figure class="wp-block-image size-full has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"><img loading="lazy" decoding="async" width="800" height="602" src="https://smartfp.cz/wp-content/uploads/2025/11/sssds.png" alt="" class="has-border-color wp-image-8811" style="border-color:#d9d9d957;border-width:30px;border-radius:10px" srcset="https://smartfp.cz/wp-content/uploads/2025/11/sssds.png 800w, https://smartfp.cz/wp-content/uploads/2025/11/sssds-300x226.png 300w, https://smartfp.cz/wp-content/uploads/2025/11/sssds-768x578.png 768w" sizes="auto, (max-width: 800px) 100vw, 800px" /></figure>



<div class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-4548b604 wp-block-group-is-layout-constrained">
<p class="has-medium-font-size"><strong>Main advantages:</strong></p>



<ul class="wp-block-list">
<li>manage all banners from one place,</li>



<li>the ability to quickly and visually communicate the latest news,</li>



<li>support for internal and external communication.</li>
</ul>
</div>



<p><strong>Banner Management</strong> is available as an extension that you can easily activate. Simply request it from your sales department &#8211; and your daily communications will be a little more concise and visually friendly. </p>



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<p class="has-medium-font-size"><strong>Are you interested in this news?  </strong></p>



<p>Contact us by phone, email or fill out a demo request and our specialists will get back to you.  </p>



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<p><a href="tel:+420774872780">+420 774 872 780</a></p>



<p><a href="mailto:trolc@smartfp.cz">trolc@smartfp.cz</a></p>
</div>



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<div id="rossum" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)">
<p class="has-custom-sfp-dark-grey-color has-text-color has-link-color has-small-font-size wp-elements-2aea856666c7f87e51b2963656d70f0f" id="rossum">New 4/6</p>


<h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="extracting-information-from-invoices-with-rossum">Extracting information from invoices with Rossum</h2></div>



<p>Accountants who normally enter documents manually spend dozens of hours a month doing this. Integrating with Rossum AI will allow them to <strong>automate</strong> this routine work <strong>and speed it up by up to 80%</strong>. Instead of constantly copying data from PDFs or scans, they can focus on what&#8217;s really important. Control, analysis and strategic decision making.   </p>



<p>Get rid of tedious invoice rewriting and get more time to do work that has real value.</p>



<p>Now you can take advantage of <strong>SmartFP</strong> &#8216;s integration with <strong>Rossum AI</strong>, one of the most advanced solutions for <strong>automatic document reading (OCR)</strong>.</p>



<div class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-4548b604 wp-block-group-is-layout-constrained">
<p class="has-small-font-size">Rossum uses artificial intelligence to recognize and process data from invoices, orders or cash register receipts. This allows it to automatically read and fill in key data such as: </p>



<ul class="wp-block-list">
<li class="has-small-font-size">invoice number,</li>



<li class="has-small-font-size">date of issue and due date,</li>



<li class="has-small-font-size">Supplier&#8217;s registration number/ID number,</li>



<li class="has-small-font-size">amounts excluding and including VAT,</li>



<li class="has-small-font-size">invoice items, variable symbol and more.</li>
</ul>
</div>



<figure class="wp-block-image size-full has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"><img loading="lazy" decoding="async" width="798" height="602" src="https://smartfp.cz/wp-content/uploads/2025/11/Rossum.png" alt="" class="has-border-color wp-image-8816" style="border-color:#d9d9d957;border-width:30px;border-radius:10px" srcset="https://smartfp.cz/wp-content/uploads/2025/11/Rossum.png 798w, https://smartfp.cz/wp-content/uploads/2025/11/Rossum-300x226.png 300w, https://smartfp.cz/wp-content/uploads/2025/11/Rossum-768x579.png 768w" sizes="auto, (max-width: 798px) 100vw, 798px" /></figure>



<div class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-4548b604 wp-block-group-is-layout-constrained">
<p class="has-medium-font-size"><strong>Key benefits for accounting and finance teams:</strong></p>



<ul class="wp-block-list">
<li>the invoice data is loaded automatically,</li>



<li>fewer data entry errors,</li>



<li>faster approval processes.</li>
</ul>
</div>



<p>The <strong>Invoice Information Extraction</strong> feature is available as an extension that you can easily activate. Simply request it from your sales department &#8211; and your accounting agenda will transform from routine invoice transcription to a fast, automated process. </p>



<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained">
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<p class="has-medium-font-size"><strong>Are you interested in this news?  </strong></p>



<p>Contact us by phone, email or fill out a demo request and our specialists will get back to you.  </p>



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<p><a href="tel:+420774872780">+420 774 872 780</a></p>



<p><a href="mailto:trolc@smartfp.cz">trolc@smartfp.cz</a></p>
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<div id="healthcheck" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)">
<p class="has-custom-sfp-dark-grey-color has-text-color has-link-color has-small-font-size wp-elements-8571d3ab016b3262e04916f1d07b093a" id="healthcheck">New 5/6</p>


<h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="healthcheck">Healthcheck</h2></div>



<p class="has-small-font-size">The new Healthcheck feature gives administrators a real-time overview of system and server health, all clearly and in one place.</p>



<p>Administrators now have even <strong>greater control and visibility over the status of the entire SmartFP platform</strong>.</p>



<p><strong>Healthcheck</strong> displays the current status of the system and its individual components.</p>



<div class="wp-block-group has-small-font-size has-global-padding is-layout-constrained wp-container-core-group-is-layout-4548b604 wp-block-group-is-layout-constrained">
<p class="has-small-font-size">In addition, through integration with <strong>third-party tools</strong>, Healthcheck can be linked to monitoring systems to gain a <strong>complete view of the health of the entire infrastructure</strong>.</p>
</div>



<div class="wp-block-group has-small-font-size has-global-padding is-layout-constrained wp-container-core-group-is-layout-4548b604 wp-block-group-is-layout-constrained">
<p class="has-small-font-size">It allows you to detect potential problems early, monitor performance and ensure smooth operation of the entire system.</p>
</div>



<figure class="wp-block-image size-full is-resized has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"><img loading="lazy" decoding="async" width="799" height="602" src="https://smartfp.cz/wp-content/uploads/2025/11/obrazekfrsssss.png" alt="" class="has-border-color wp-image-8820" style="border-color:#d9d9d957;border-width:30px;border-radius:10px;width:881px;height:auto" srcset="https://smartfp.cz/wp-content/uploads/2025/11/obrazekfrsssss.png 799w, https://smartfp.cz/wp-content/uploads/2025/11/obrazekfrsssss-300x226.png 300w, https://smartfp.cz/wp-content/uploads/2025/11/obrazekfrsssss-768x579.png 768w" sizes="auto, (max-width: 799px) 100vw, 799px" /></figure>



<div class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-4548b604 wp-block-group-is-layout-constrained">
<p class="has-medium-font-size"><strong>The main benefits of Healthcheck:</strong></p>



<ul class="wp-block-list">
<li>instant overview of the system status,</li>



<li>quick identification of problems,</li>



<li>saving time of the IT team,</li>



<li>higher safety and reliability.</li>
</ul>
</div>



<p class="has-small-font-size"><strong>Healthcheck</strong> is available as an extension that you can easily activate. Simply request it from your sales department &#8211; and your IT department will gain clear visibility, faster response times and greater confidence in managing your entire infrastructure. </p>



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<p class="has-medium-font-size"><strong>Are you interested in this news?  </strong></p>



<p>Contact us by phone, email or fill out a demo request and our specialists will get back to you.  </p>



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<p><a href="tel:+420774872780">+420 774 872 780</a></p>



<p><a href="mailto:trolc@smartfp.cz">trolc@smartfp.cz</a></p>
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<div class="wp-block-button"><a class="wp-block-button__link has-small-font-size has-custom-font-size wp-element-button" href="https://smartfp.cz/en/landing-page/?utm_source=gappex&amp;utm_medium=newsletter&amp;utm_campaign=novinky_rijen&amp;utm_content=pozadejte_o_ukazku#CTA">Request a demo</a></div>
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<div id="hr_terminal" class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7fca5b48 wp-block-group-is-layout-constrained">
<div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--30)">
<p class="has-custom-sfp-dark-grey-color has-text-color has-link-color has-small-font-size wp-elements-46bf4fec76530c01d5a2485fd9673722" id="hr_terminal">New 6/6</p>


<h2 class="wp-block-heading has-x-large-font-size" style="font-style:normal;font-weight:700" id="hr-access-terminal">HR access terminal</h2></div>



<p>We also offer <strong>HR access terminals</strong> for recording the arrival and departure of employees.</p>



<p>This terminal connects the physical device to the SmartFP digital system, providing a <strong>complete attendance and access control solution in one place</strong>.</p>



<p>Access terminals are used to <strong>automatically record the time of arrivals, departures, breaks or movement of employees</strong> within the company.</p>



<div class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-4548b604 wp-block-group-is-layout-constrained">
<p class="has-small-font-size">Employees can log in with a <strong>smart card</strong>. All records are then <strong>instantly synchronized with SmartFP</strong>, where they are clearly processed and available to managers, HR or accounting departments. </p>
</div>



<figure class="wp-block-image size-full is-resized has-custom-border" style="margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)"><img loading="lazy" decoding="async" width="918" height="692" src="https://smartfp.cz/wp-content/uploads/2025/11/replace-the-dark-screen-on-the-smartfp-device-fromds.png" alt="" class="has-border-color wp-image-8865" style="border-color:#d9d9d957;border-width:30px;border-radius:10px;width:881px" srcset="https://smartfp.cz/wp-content/uploads/2025/11/replace-the-dark-screen-on-the-smartfp-device-fromds.png 918w, https://smartfp.cz/wp-content/uploads/2025/11/replace-the-dark-screen-on-the-smartfp-device-fromds-300x226.png 300w, https://smartfp.cz/wp-content/uploads/2025/11/replace-the-dark-screen-on-the-smartfp-device-fromds-768x579.png 768w" sizes="auto, (max-width: 918px) 100vw, 918px" /></figure>



<div class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-4548b604 wp-block-group-is-layout-constrained">
<p class="has-small-font-size">The access terminal will <strong>soon</strong> be offered as an extension to the SmartFP platform.</p>
</div>



<p class="has-small-font-size">If you are interested in the new HR access terminal, you can request more information from our sales department now &#8211; and your HR or operations department will have a <strong>better overview of employee movements</strong>, more accurate attendance records and greater confidence in the organisation of daily operations.</p>



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<p>Článek <a href="https://smartfp.cz/en/blog/articles/new-in-smartfp/">New in SmartFP</a> se nejdříve objevil na <a href="https://smartfp.cz/en/">SmartFP</a>.</p>
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