“We had an IT helpdesk to deal with technical requests in the company. But it was running on an older platform that was no longer relevant to the times,” <\/em> Zbyn\u011bk Slez\u00e1k, manager of the IT department at PST CLC, describes the situation before the cooperation with Gappex.<\/p>\n\n\n\n What exactly was the problem? “We wanted to extend the functionality of the system to more easily display detailed data about requirements, record the time intensity of tasks or facilitate work planning. Because of the number and type of requests, it didn’t make sense for us to pay for developing an old solution. It would have been too expensive.” <\/em><\/p>\n<\/div>\n\n\n\n “We had an IT helpdesk to deal with technical requests in the company. But it was running on an older platform that was no longer relevant to the times,” <\/em> Zbyn\u011bk Slez\u00e1k, manager of the IT department at PST CLC, describes the situation before the cooperation with Gappex.<\/p>\n\n\n\n What exactly was the problem? “We wanted to extend the functionality of the system to more easily display detailed data about requirements, record the time intensity of tasks or facilitate work planning. Because of the number and type of requests, it didn’t make sense for us to pay for developing an old solution. It would have been too expensive.” <\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n They take over the goods from the manufacturer, store them, clear them and deliver them to the other side of the world – by plane, boat, truck or train. PST CLC is a Czech company founded in 1991, which belongs to the Japanese corporation Mitsui-Soko Group and deals with complex logistics. <\/p>\n\n With companies such as Continental, Valeo, Foxconn, Moravia Steel and Philip Morris. It has warehouses and customs declaration offices in 18 locations in the Czech Republic. They use interconnected IT systems (CRM, ERP, warehouse management system, IT helpdesk<\/a>, TMS) that are accessed by employees and customers. Smart solutions that simplify not only the IT agenda <\/p>\n\n At the beginning, Zbyn\u011bk Slez\u00e1k had a clear idea of what the new solution must meet:<\/strong><\/p>\n\n “We were not in a time crunch. We decided to change the IT helpdesk, but I didn’t have a hard deadline behind me. So I was looking around the market and looking at options.” <\/em> summarizes the background of the IT manager and adds: “This is how I got to Mr. Nemec from Gappex.”<\/p>\n At the meeting, we presented the IT helpdesk based on SmartFP forms to Zbyn\u011bk Slez\u00e1k. We emphasized:<\/strong><\/p>\n\n “It was nice to find out that there is a flexible solution for the IT helpdesk. What’s more, I immediately saw the potential of the software presented. I imagined how smart forms would make customs declarations, input and output forms in HR and other agendas easier. That’s why I invited colleagues from other teams to the second meeting, so they could see for themselves how much email or paperwork it would save.” <\/em>recalls Zbyn\u011bk Slez\u00e1k.<\/p>\n\n For example, the customs declarations agenda, i.e. the core business of the company, was handled by PST CLC employees through emails or even paper forms. “We had clearance requests in various email inboxes, we had to share them in case of a holiday. Somehow it worked, but it wasn’t the same,” <\/em> specifies Zbyn\u011bk Slez\u00e1k.<\/p>\n\n Zbyn\u011bk Slez\u00e1k had only one concern: “With young companies, you always wonder if they’re going to learn it on you. But I soon found out that fear was completely false.” <\/em><\/p>\n Work on the IT helpdesk and customs declarations started almost simultaneously and at a brisk pace. “Gappex deployed<\/strong> our customs declaration system in 3 weeks<\/strong>, which is incredibly fast. In the case of the IT helpdesk, it took a bit longer, half a year. But it was up to us – we wanted to make the most of the flexibility of the system, so we played around with the setup a lot.” <\/em> admits Zbyn\u011bk Slez\u00e1k.<\/p>\n\n This is how our managing director Dalibor N\u011bmec describes the project: “The configuration of the smart forms system allows you to change fields, texts, workflow, just about everything. Together with the client we adjusted a lot of parameters. The debugging went quickly thanks to the fact that we deployed the full version of the helpdesk solution after the initial analysis. This allowed the client to comment on specific things they saw in front of them on the monitor, not just a virtual idea.” <\/em><\/p>\n\n Zbyn\u011bk Slez\u00e1k evaluates the cooperation very positively<\/strong>: “What we agree on is what we agree on. Gappex responds quickly to our requests. It’s not a mall where you’re constantly waiting for approvals, and at the end you’re surprised by an invoice for extra costs. The solution allows us to configure almost anything, which is why working with Gappex works well even after the system is deployed.” <\/em><\/p>\n![\"\"](\"https:\/\/smartfp.cz\/wp-content\/uploads\/2024\/10\/dalibor-nemec-1.png\")
Briefly about PST CLC<\/strong><\/h2>\n
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A smart solution that simplifies not only the IT agenda<\/strong><\/h2>\n
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Quick deployment of the helpdesk into the company<\/strong><\/h2>\n
Practical benefits of Gappex solutions<\/strong><\/h2>\n