The customer has already registered the property. He therefore did not suggest that he had no knowledge of it. The problem arose when he needed to find something quickly. Typically when an employee was leaving, changing positions, or returning equipment they had received over time. <\/p>\n\n
The notebook was usually easily traced by the company. But gradually other things were packed around it – a monitor, docking station, phone, accessories, sometimes even licenses or other small things. And these often remained scattered in various records, notes or just in people’s memories. <\/p>\n\n
\n“The biggest problem was not with the main facility. We mostly tracked that down. Worse were all the smaller things around it, which the staff added gradually and then you couldn’t be sure if you’d forgotten something.” (says customer representative)<\/mark><\/em><\/p>\n<\/blockquote>\n\n
(The customer wishes to remain anonymous, therefore his name is not mentioned.)<\/mark><\/em><\/p>\n\n
<\/div>\n\nWhere the problem<\/mark> showed up most<\/strong><\/h2>\n\n
The problem was most apparent when the employee exited. The company needed to quickly find out what the employee had to return and what he had already returned. Instead of a quick check, however, it often came down to searching through records, looking at older records and checking with colleagues. It wasn’t a dramatic problem every day, but an annoyance that came back regularly and took up time unnecessarily. <\/p>\n\n
In addition, the customer was dealing with operational assets that needed to be monitored for revision and inspection dates. A typical example was fire extinguishers and other equipment where it is important to know about an upcoming deadline ahead of time, not when it is due. <\/p>\n\n
\n“We used to have some things in our records and some things on the side. It was similar for revisions. If the system doesn’t keep an eye on it, it’s easy for something to just stay on a spreadsheet or one person’s calendar.” <\/mark><\/em> (says the customer representative)<\/mark><\/em><\/p>\n<\/blockquote>\n\n
<\/div>\n\nWhat the customer needed to change<\/mark><\/strong><\/h2>\n\n
The customer needed two things in particular. First, he wanted to quickly see what assets were assigned to each employee. Second, he wanted to get control of the deadlines associated with the assets so he didn’t have to rely on manual monitoring. <\/p>\n\n
So it was not a question of making a new list of assets. It was about making the records help in specific situations that actually occur in the company. So that when an employee leaves, no one has to look for what they have to return and so that it is clear when an audit or other inspection is coming up for the assets selected. <\/p>\n\n