{"id":5205,"date":"2024-04-30T10:09:44","date_gmt":"2024-04-30T08:09:44","guid":{"rendered":"https:\/\/smartfp.cz\/operations-and-it\/helpdesk-and-servicedesk\/"},"modified":"2026-04-24T16:15:11","modified_gmt":"2026-04-24T14:15:11","slug":"helpdesk-and-servicedesk","status":"publish","type":"page","link":"https:\/\/smartfp.cz\/en\/solution\/operations-and-it\/helpdesk-and-servicedesk\/","title":{"rendered":"HelpDesk and ServiceDesk"},"content":{"rendered":"\n
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Resolve requests quickly and efficiently<\/mark><\/strong><\/h2>\n\n\n
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Instead of making phone calls and sending emails, enter requests into a clear system that’s easy to customize. No client or colleague request goes unnoticed. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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find out why<\/p>\n<\/div>\n<\/div>\n\n\n

Requests are processed faster<\/mark> and none are lost<\/strong><\/h2><\/div>\n\n\n\n
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Faster processing of requests<\/strong><\/p>\n\n\n\n

Thanks to the ticketing system, you will provide your customers and colleagues with faster and more accurate assistance.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Better overview of requirements<\/strong><\/p>\n\n\n\n

You can see all requests in order of priority. You won’t miss any. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Reduction of process errors<\/strong><\/p>\n\n\n\n

Detailed reports and analysis allow you to monitor team performance and identify areas for improvement.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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I am interested in the module<\/a><\/div>\n\n\n\n
I want to try DEMO<\/a><\/div>\n<\/div>\n<\/div>\n\n
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You will learn how to handle requests in the helpdesk<\/mark> in one or two<\/strong><\/h2>\n\n\n
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SmartFP’s HelpDesk is a modular software for efficient request management and providing superior customer and technical support.<\/p>\n\n\n\n

The module is easy to use and you can customize it to suit your needs.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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We are trusted bymarket leaders.<\/mark><\/strong><\/h2>\n\n\n\n

We are trusted by market leaders.<\/mark><\/strong><\/h2>\n<\/div>\n\n\n\n
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Ticket system<\/strong><\/p>\n\n\n\n

You can see all the requirements clearly in the system. You can sort them into categories, prioritize them and monitor their status. <\/p>\n<\/div>\n\n\n\n

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Efficient management and monitoring of requirements<\/strong><\/p>\n\n\n\n

Automatic ticket allocation will simplify the distribution of work in your team. <\/p>\n<\/div>\n\n\n\n

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Customer support<\/strong><\/p>\n\n\n\n

The module supports various communication channels through which you communicate with colleagues and customers. <\/p>\n<\/div>\n\n\n\n

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Technical support<\/strong><\/p>\n\n\n\n

The Helpdesk easily connects you to experts when you need to solve complex technical problems. You don’t have to wait to call the technicians, the system provides you with a quick response. <\/p>\n<\/div>\n\n\n\n

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Integration with existing systems<\/strong><\/p>\n\n\n\n

You can connect the helpdesk to your CRM, ERP and other systems for a seamless flow of information.<\/p>\n<\/div>\n\n\n\n

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Analysis and reporting<\/strong><\/p>\n\n\n\n

The system generates reports and analyses that can be used to improve your claims processes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n

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make your work easier<\/p>\n<\/div>\n<\/div>\n\n\n\n

Do you want to try the module? <\/strong><\/h2>\n\n\n\n
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Do you want to test how the module works in practice? We will be happy to prepare a fully functional demonstration of the module, which we will send you by email together with a personalized offer. <\/p>\n\n\n\n

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Send me a DEMO<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
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broaden your horizons<\/p>\n<\/div>\n<\/div>\n\n\n\n

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See <\/mark>for more modules<\/mark><\/strong><\/h2>\n<\/div>\n\n\n\n
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SmartFP is a modular, low-code web platform that includes many business applications and interfaces that we can customize for you. <\/p>\n\n\n\n

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View all modules<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n
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\n Travel orders<\/a>\n <\/p>\n <\/header>

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Request, record and account for business travel. All according to the current Czech legislation and with automatic calculations. Even on your mobile….<\/p>\n <\/div><\/div><\/div><\/div><\/article>

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\n Invoice records<\/a>\n <\/p>\n <\/header>

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System for registration and approval of incoming invoices. We will tailor the approval process to your organization’s needs….<\/p>\n <\/div><\/div><\/div><\/div><\/article>

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\n Records of purchases and orders<\/a>\n <\/p>\n <\/header>

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A system for recording and approving purchases within companies. In accordance with the law and with adjustable approval processes….<\/p>\n <\/div><\/div><\/div><\/div><\/article>

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\n HelpDesk and ServiceDesk<\/a>\n <\/p>\n <\/header>

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Get a quality HelpDesk at an unbeatable price and process tickets with your left back. The REST API will take care of connecting to your…<\/p>\n <\/div><\/div><\/div><\/div><\/article> <\/div>\n <\/div>\n <\/div>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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