{"id":13490,"date":"2026-04-21T14:05:16","date_gmt":"2026-04-21T12:05:16","guid":{"rendered":"https:\/\/smartfp.cz\/helpdesk\/"},"modified":"2026-04-22T15:42:43","modified_gmt":"2026-04-22T13:42:43","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/smartfp.cz\/en\/solution\/operations-and-it\/helpdesk\/","title":{"rendered":"HelpDesk"},"content":{"rendered":"\n
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\"Helpdesk<\/figure>\n\n\n\n

A helpdesk<\/mark> that puts your requirements in order<\/strong><\/h1>\n\n\n
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Manage incidents, requests and changes in one system. Accelerate IT support and keep track of what’s actually happening in your company. <\/p>\n\n\n\n

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main problems<\/p>\n<\/div>\n\n\n

When you don’t have a helpdesk, chaos ensues<\/mark><\/strong><\/h2>\n\n\n

All the tools you need for effective IT support in one place.<\/p>\n<\/div>\n\n\n\n

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Ticket system<\/strong><\/h4>\n\n\n

All requirements clearly in one place<\/p>\n<\/div>\n\n\n\n

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Automation<\/strong><\/h4>\n\n\n

Workflow, rules and SLAs save time and speed up solutions.<\/p>\n<\/div>\n\n\n\n

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Assigned solver<\/strong><\/h4>\n\n\n

Each requirement has a clear responsibility.<\/p>\n<\/div>\n\n\n\n

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SLA and escalation<\/strong><\/h4>\n\n\n

Watching deadlines, priorities and automatic escalations.<\/p>\n<\/div>\n\n\n\n

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Communication<\/strong><\/h4>\n\n\n

All communication and attachments upon request.<\/p>\n<\/div>\n\n\n\n

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Reporting<\/strong><\/h4>\n\n\n

Overview of performance, SLAs and utilization ofIT team.<\/p>\n<\/div>\n\n\n\n

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What the Helpdesk brings to<\/mark> you<\/strong><\/h2><\/div>\n\n\n\n
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Problems<\/strong><\/h3><\/div>\n\n\n\n
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Requests get lost in emails<\/p>\n<\/div>\n\n\n\n

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Nobody knows who’s solving what<\/p>\n<\/div>\n\n\n\n

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Incidents take too long to resolve<\/p>\n<\/div>\n\n\n\n

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L1 \/ L2 communication is bound<\/p>\n<\/div>\n\n\n\n

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Lack of overview of the status of requests<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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How SmartFP solves it<\/strong><\/h3><\/div>\n\n\n\n
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Every request has its own solver<\/p>\n<\/div>\n\n\n\n

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Complete communication history<\/p>\n<\/div>\n\n\n\n

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Automatic ticket assignment<\/p>\n<\/div>\n\n\n\n

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Overview of requirements<\/p>\n<\/div>\n\n\n\n

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Fast incident resolution<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Get an overview of all your IT requirements<\/mark> – in minutes<\/strong><\/h2>\n\n\n
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without commitment<\/strong><\/p>\n\n\n\n

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instant overview<\/strong><\/p>\n<\/div>\n\n\n\n

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Arrange a meeting<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
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Functions<\/p>\n<\/div>\n<\/div>\n\n\n

What the Helpdesk in SmartFP<\/mark> can do<\/strong><\/h2><\/div>\n\n
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Request management (ticketing system)<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Incident & Change management<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Automation and workflow<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Communication and e-mail<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Reporting and labour statements<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Integration and Extension<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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All IT requirements in one system<\/strong><\/h3>\n\n\n

In SmartFP, you keep track of all requests in one place – no matter where they come from.Requests are automatically converted into tickets that you can sort, prioritize and track in real time.<\/p>\n\n\n\n

Each ticket has a history, a status and a responsible solver, so you always know what stage it is in.<\/p>\n\n\n\n

The result:<\/strong> you have a complete overview of all requests and none gets lost.<\/p>\n<\/div>\n\n\n\n