{"version":"1.0","provider_name":"SmartFP","provider_url":"https:\/\/smartfp.cz\/de\/","author_name":"Miroslav \u0158eh\u00e1k","author_url":"https:\/\/smartfp.cz\/de\/blog\/author\/mrehak\/","title":"Helpdesk: Was ist es, wie funktioniert es und wann ist ein Helpdesk-System sinnvoll?","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"QZMS4w0fw0\"><a href=\"https:\/\/smartfp.cz\/de\/glossar\/helpdesk\/\">Helpdesk<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/smartfp.cz\/de\/glossar\/helpdesk\/embed\/#?secret=QZMS4w0fw0\" width=\"600\" height=\"338\" title=\"&#8222;Helpdesk&#8220; &#8211; SmartFP\" data-secret=\"QZMS4w0fw0\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/smartfp.cz\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Der Helpdesk ist der Ort, an dem Anfragen gemeldet und gel\u00f6st werden. Was ist ein Helpdesk, wie funktioniert das Ticketing und wie richten Sie Prozesse ein, damit der Support nicht in E-Mails stecken bleibt.","thumbnail_url":"https:\/\/smartfp.cz\/wp-content\/uploads\/2026\/04\/banner-helpdesk.png","thumbnail_width":900,"thumbnail_height":243}